The Mac forum over on the official TS3 site is fast becoming a PR disaster for EA. More users are signing up daily to voice their anger at their inability to play a game they have paid good money for. Doesn’t seem to matter what operating system they’re using, Leopard, Snow Leopard, Lion, all configurations are having problems. One of the biggest problems is for those using Leopard, OS X 10.5.7 who have bought Pets. They are having to fork out £26/$29 to upgrade their Macs to Snow Leopard, OS X 10.6, just to give their games a remote chance of loading. The kicker for them is that the minimum system requirements on EA’s site for Pets is Mac OS X 10.5.7, yet it simply will not load and play.
It’s now been over 2 months since a guru/mod graced the forum with their presence. But they’ve now found themselves in a catch 22 position. Do they start posting on the threads and risk acknowledging that the game has simply not been coded properly in Cider, which is my guess as to why it’s not working for the majority of Mac users? Or do they come down heavy, delete a ton of threads and ban multiple users, thereby proving that they are reading the threads?
Mac users are now taking to online complaint forums, gaming magazine sites and writing to EA to express their disgust at the complete lack of customer support, potentially damaging ‘help’ advice they are being given, and general disbelief that EA are marketing a game for Mac users of which a growing number cannot play.
But it’s not just Mac users taking action. A large number of PC users are also backing the Mac community, expressing their disgust at the treatment of Mac users – thank you guys!
I Googled EA Mac tonight and I’d like to take you through what I found because it just typifies EA’s constant money grabbing, don’t give a fuck about our customers, approach. The first hit on Google was this:
Click on The Sims 3 Pets and you’re taken to the Pets page with the option to buy the EP:
Now, hover over Buy Now and there’s a Mac option at the bottom:
Click on the Mac link and where does it take you? To the Origin Store of course. You can then add the Digital Download to your basket, pay for it and download it. Granted it says PC Compatible only but why even allow Mac users to get that far? EA’s site is filled with cookies, surely a fail safe could have been put in place to stop someone paying for and downloading a game which won’t load on their computer? Plenty of other websites do this for FREE software. Technically a Mac is a PC – Personal Computer. I know I’m splitting hairs here but EA have to take responsibility. If someone follows a Buy Now link and specifies a Mac version, why the fuck would they be directed to an online Store which doesn’t even cater for that platform?
You know, a Mac is a Mac. There are not multiple companies making a computer for an operating system which has various different permutations. Apple put together the whole system, hardware and software. Why can Transgaming not patch their shitty coding to incorporate the changes that Apple make to hardware and software? That’s what they are paid to do, that’s what they’re in the business of doing!
But ultimately the blame is laid firmly at EA’s door. After all, they’re the ones our money goes to. They’re the ones who publish and market the game. And the publisher is always held accountable whether it’s in print or digital format.