I’ve just been over to Grumpy Toast and seen her hilarious post from earlier this month about EA visiting her site and reading about the troll who finally disappeared. Bit slow on the uptake huh EA?
Which brings me onto something I stumbled upon at the end of last month (thanks for reminding me AE). When I found out EA had copied and pasted one of my Mac help pages from my website it made me start looking at my EA main account page, specifically any support tickets I’d opened with them. Of course, barely anything showed up because they either didn’t bother opening one after a chat with so called customer service, or they had closed them as ‘resolved’ even though I had never received that oh so elusive email we are always promised. Here are the only 3 cases which are showing up:
I’m still waiting on an email I was promised from my query on the 27th about an outstanding gameplay issue on my Mac…. Anyway, see that ticket number 02275594 dated the 31st January, the one with 15 notes next to it? I had no idea what that was about so I clicked on it and BAM! I really don’t think that the notes attached were meant to be added so I could see them. They were almost definitely for internal EA correspondence only. Naturally I screen-grabbed them…… 😉 So, lovely reader, take a read of how EA tried to deal with sesert, and failed miserably, paying particular attention to the dates and times of the emails:
Time to get a 4th person involved:
……… And a 5th:
Sod it, let’s throw a party and add a couple more:
Need a reminder about the account they’re talking about from the first email? Because you can still access it although it is set to private. Click on the picture to be taken to the page:
Now the big guns come out – they’re CC’ing the Customer Support team! It’s comforting to know that EA get Page 404’s when they’re performing maintenance on their own site isn’t it:
Damn right we believed nothing was happening. Why is it so difficult to delete web pages and accounts? Time to add another person into the mix, EA Rep. 8:
Hmmmmm, I wonder which sim guru EA Rep. 3 is:
Get’s a bit juicier now. Another great example of EA’s shit Live Chat:
So all of us going to the Police, FBI, media etc. did worry EA, ever so slightly. Time for EA to try and cosy up to me:
Customer relations heroes? Seriously? What kind of a job title is that?
The following day I received an email and phone call from an EA Rep. I blogged about it here
. As we all know, EA did fuck all in the end and it was only because of xXAngelicEvilXx’s sheer frustration and tenacity (with a tiny bit of help from me and other members of a hidden FaceBook group) that we finally managed to get rid of sesert once and for all. EA’s answer was to revamp the My Pages so they were even more open to abuse. It’s still as easy as ever to set up a new account, no new measures have been introduced. And all those user names which they got rid of? They’re still there, just with settings set to private.