Fix for incompatible graphics for The Sims 3 on Mac
Only applicable to the 32-bit version of the game
Update 23rd July 2018:
If you’re still struggling with this fix I am trying to collect information to create custom GraphicsCards.sgr and GraphicsRules.sgr files for Mac users. The aim is to upload the files so all the user has to do is download them and copy the information into their game instead of applying this fix themselves. Please read my post here and help if you can.
If you have one of the following Macs the chances are The Sims 3 doesn’t work for you. You can probably load the Launcher but the game gets stuck on the blue screen with the green plumbob. This is because your graphics card is newer than the game and isn’t included in the game files. We’ve now come up with a fix which should work. Huge thanks has to be given to tmethei over on the official forums who set the ball rolling and came up with the first workaround for this. Massive thanks also to the11thmoon and wendyp7 for their help in adding the details for the AMD Radeon R9 M370X and the Intel HD 6000.
As well as the game freezing at the blue screen you may also be experiencing the following error message when trying to restart the game – “Cannot start the process when the game is running. Please quit the game and try again”. You need to manually force quit the game in Activity Monitor. If you’re not sure how to do this please read instructions here.
Bear in mind this is still, and probably always will be, a work in progress so any and all input is hugely welcome and greatly received. It is also worth reading this page detailing a fix for the Unknown Error message that El Capitan and Sierra users with Late Night and/or Ambitions installed receive. Late Night and Ambitions are hugely problematic EPs and this fix may just be quite magical in getting the game working again for users with unsupported graphics cards.
Below is a list of all affected Macs. The Model Identifier accurately identifies your Mac and will determine whether you need to follow the given instructions. To find the Model Identifier click on the Apple logo in the top left corner of your desktop and then About this Mac. Now click on System Report. In the Hardware Overview you will see the Model Identifier:
If your Mac isn’t listed it’s because no one has posted a successful edit to the files for your Mac. You need to try and figure it out yourself. The steps are exactly the same but the text, and obviously the Device ID, will be different depending on which Intel graphics you have. If you manage to get the game working on a Mac which isn’t listed then help others and comment with what worked for you.
List of all Macs affected:
Early 2015 12″ MacBook, Model Identifier: MacBook8,1(Intel HD 5300, Broadwell)
Late 2013 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1(Intel Iris 5100, Haswell)
Late 2013 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,2 (2.0Ghz Intel Core i7 model only) (Intel Iris Pro 5200, Haswell)
2017 13″ and entry level 15″ MacBook Pro, Model Identifier: MacBookPro14,1 and MacBookPro14,2(Intel Iris Plus, Kaby Lake)
2017 15″ Touch Bar MacBook Pro, Model Indentifier: MacBookPro14,3(AMD Radeon Pro 560, Kaby Lake) No edit needed, user will get the ‘unrecognised video card’ error but the game will run fine.
Early 2015 11″ MacBook Air, Model Identifier: MacBookAir7,1(Intel HD 6000, Broadwell) 100% FIXED, download available to add to your game, please read this post for instructions
Early 2015 13″ MacBook Air, Model Identifier: MacBookAir7,2(Intel HD 6000, Broadwell) 100% FIXED, download available to add to your game, please read this post for instructions</mark
Late 2014 Mac mini, Model Identifier: Macmini7,1 (2.6, 2.8 Ghz Intel Core i5 and 3.0 Ghz Intel Core i7 models only) (Intel Iris 5100, Haswell)
Late 2013 21″ iMac, Model Identifier: iMac14,1(Intel Iris Pro 5200, Haswell)
Late 2015 21″ iMac, Model Identifier: iMac16,1(Intel HD 6000, Broadwell) 100% FIXED, download available to add to your game, please read this post for instructions
Late 2015 21″ iMac, Model Identifier: iMac16,1(Intel Iris Pro 6200, Broadwell)
Late 2015 21″ iMac, Model Identifier: iMac16,2(Intel Iris Pro 6200, Broadwell)
Click on the Apple logo in the top left corner of your desktop and then About this Mac. Now click on System Report.
In the window that opens click on Graphics/Displays on the left hand side:
Make a note of the Vendor details and the Device ID (If you have the high end 15″ MacBook Pro with dedicated graphics you need to note down the details for that graphics card as the game will use the dedicated, more powerful card, not the integrated Intel):
Now go to Applications > The Sims 3, right click on The Sims 3 base game and select Show Package Contents. Navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin and copy and paste the GraphicsCards.sgr and GraphicsRules.sgr files onto your desktop. This is a backup in case the files get screwed up in the editing process.
Right click on the GraphicsCards.sgr file, select Open With then Other. Choose TextEdit then click on Open.
Choose your Mac:
The details you are going to be adding to the .sgr files now depends on what Mac you have. Click on the link below for your specific model: