The Sims 3 – How to do a clean uninstall and reinstall on a Mac

These instructions are to completely delete everything Sims related from your Mac – CC/Mods/Saves/Downloads, everything (to manually uninstall a single EP/SP please read this guide). If you’re having problems with your game this is a last resort but it will only work if you really get rid of everything. Even then it’s not 100% guaranteed that your game will work again after reinstalling but it should give it the best chance possible. A lot of Preference files are left behind when you uninstall The Sims 3 using the Uninstaller in the Applications folder. In order to make sure you have a completely clean uninstall of the game, follow the steps below.

Please note that the Preferences folder has really important files in it so make sure you don’t delete ANYTHING apart from the files mentioned below. You can render Applications useless and potentially screw up the OS by deleting the wrong things. This is why Apple have hidden it from Lion onwards.

– If your Uninstaller isn’t working or has mysteriously disappeared you can still follow these steps but you must firstly trash your TS3 Applications and user data. To do this go to  Finder > Applications and drag The Sims 3 folder to the trash. Remember to trash any shortcuts you have in your Dock and/or on your Desktop too. Next, go to Finder > Documents and trash the Electronic Arts folder. If you have other EA games in there DON’T trash this folder, instead open it and just trash The Sims 3 folder.

– If you have the Uninstaller use it to uninstall all your EPs, SPs and the Base Game. When you have deleted all of these you need to do the following:

 For Leopard/Snow Leopard users:

– Open a Finder window, click on your Home/User folder (the one with the picture of the house next to it), open the Library folder in the right-hand pane then open the Preferences folder.

 For Lion/Mountain Lion/Mavericks/Yosemite/El Capitan/Sierra users:

– Make sure you are in Finder by clicking anywhere on the Desktop, it will say Finder in the menu bar, next to the Apple logo.
– Click on Go. When the dropdown box appears press the Option key (alt) on your keyboard. The Library folder will now appear. Click on Library then open the Preference folder.

In the Preferences folder delete a folder called Cider Preferences, if it is still there, and The Sims 3 Preferences folder, if it is also still there. Now you need to delete any files that have Transgaming and Sims in the name. They will start with com.transgaming…… in the file name and look something like this:

transgaming

Next, open the Caches folder in the Library folder and delete all folders that start with com.transgaming. In the Cookies folder (same Library folder) look for a file beginning with com.transgaming… and delete it (thanks to CPUGenuis at AHQ for finding that one!).

Note for Lion, Mountain Lion, Mavericks, Yosemite, El Capitan & Sierra users – In the main Library folder there is a folder titled Saved Application State. In there you may also see a whole load of folders that look like this:

Library

As you can see they have transgaming in the title. You need to delete these too. Thank you to kaosgirl and Snapdragon over on the official forums for bringing this to my attention. Now you should empty your Trash. Restarting your Mac wouldn’t hurt either.

Once you’ve done all that you can start reinstalling the game again, patching after the Base game and each subsequent EP and SP if prompted. It is always advisable to patch using the super patch. Just to be on the safe side I always reinstall in the order the EPs and SPs were released:

  • The Sims 3
  • World Adventures (EP01)
  • High End Loft (SP01)
  • Ambitions (EP02)
  • Fast Lane (SP02)
  • Late Night (EP03)
  • Outdoor Living (SP03)
  • Generations (EP04)
  • Town Life (SP04)
  • Pets (EP05)
  • Master Suite (SP05)
  • Showtime (EP06)
  • Sweet Treats (SP06)
  • Diesel (SP07)
  • Supernatural (EP07)
  • Seasons (EP08)
  • 70’s, 80’s & 90’s (SP08)
  • University Life (EP09)
  • Island Paradise (EP10)
  • Movie Stuff (SP09)
  • Into the Future (EP11)

If you want to cleanly uninstall an Expansion/Stuff Pack follow this guide.

Advertisements

156 thoughts on “The Sims 3 – How to do a clean uninstall and reinstall on a Mac

  1. Pingback: Closing down bluebellflora.com « Bluebellflora's Blog

  2. Lita Brooker

    Thank you for taking the time to share your experience and knowledge, Bluebellflora. Hugely useful and supportive. I can’t say I’m looking forward to uninstalling and reinstalling TS3, but at least I know I shall be doing a thorough de-cluttering job! All the best, Lita. 🙂

    Liked by 2 people

    Reply
        1. Brittany

          hi, I was wondering if the patch, and all the files are deleted and nothing is working, I have given up all hope. If I was to buy the sims 4 when it comes out tomorrow for mac, do you think it would work, or I should get someone to partition my mac to half pc and buy the sims 4 for pc

          Like

          Reply
      1. Cati

        Dude, you got owned! But seriously, you know the saying, ‘If you don’t have anything nice to say, don’t say anything at all.’

        Like

        Reply
  3. demon

    Done this,reinstalled only sims 3 base and i cant log ii “email/password incorrect”. which there not!. Any idea?
    Cleared internet cache also

    Like

    Reply
      1. Suede

        i had the same problem, after days of searching, i realized that i only needed to turn off my Wi-Fi and run as admin!! Hope it helped!!

        Like

        Reply
    1. BluebellFlora Post author

      Maybe EA have updated the uninstaller with the latest patch so it now does a more thorough job? You are looking in your user Library folder, not the Library folder in Macintosh HD?

      Like

      Reply
  4. Kayla

    For some reason, my activation code isn’t working upon reinstallation. I can’t finish the installation (or even start, really) because when I type in the 25-digit code (the one on the back of the manual) the option “continue” isn’t made available. I’m operating on OSX 10.8.3 and I’m trying to reinstall The Sims 3 Pets Plus. Any ideas about what I should do?

    Like

    Reply
  5. Dylan

    I did all this but when I went to reinstall my game it always freezes. (I downloaded it from origin without a problem, but when I went to install it it’ll freeze with 5 minutes remaining) Any ideas on what’s wrong or how to fix this?

    Like

    Reply
    1. polkadot333999

      I had the same problem!!! I wiped all of the files off like she said, then went into Macintosh Hard Drive (or however you get in on a pc), Origin, deleted the installer with the sims 3, deleted origin, went into finder, got into Library (by pressing alt), searched (in the search bar) The Sims #, and there was a file unaccounted for called The Sims 3! I deleted it and re-installed origin and then re-downloaded. Worked fine for me but do tell if it doesn’t work. Good luck and Happy Simming! ☺︎

      Like

      Reply
  6. ?!

    When I try to go onto The Sims 3 Uninstaller it says, “The alias ‘The Sims 3 Uninstaller’ can’t be opened because the original item can’t be found”, but it gives me three options.
    1. Delete Alias
    2. Fix Alias…
    3. OK

    Like

    Reply
  7. Lulu Connoll

    I reistalled all but when i got to Supernatural it said the sims 3 installed was more recent than expected??? what do i do? it says it wont work :((

    Like

    Reply
  8. Gracie

    Hi BluebellFlora,

    I am playing on a fairly new Mac and I just uploaded Island Paradise. I try to update my game often and when I got the notification to update it before playing today, I did. My game downloaded a new patch and the 1.55 version update. However, after it finished verifying and applying the update, the launcher gives me the message, “Some files have been modified, please reinstall.” I do not want to reinstall my entire game. I tried simply uninstalling and reinstalling Island Paradise and I continued to get the same message after downloading the update.

    Do you know of a way around this problem? I’d like to keep my game updated.

    Like

    Reply
  9. jack snow hammer

    please help i cant start up my sims 3 and its killing me whenever i start it up everything is normal i go to the start up screen but when i press the play button it says please insert sims 3 showtime disc and after i inserted it it ejected (i use a mac btw)

    Like

    Reply
      1. Helen

        I’m having the same issue (except with Into the Future, although I own Showtime as well) and I was thinking of uninstalling it and then installing the digital version from Origin. I read somewhere that you can do it free of charge if you bought a hard copy of the EP and registered it, do you know anything about this / how I would go about doing it? I don’t see anything on Origin about it, although I could just be missing it. Thanks!

        Like

        Reply
      2. Naomi

        Hi BluebellFlora,
        How can I uninstall a single EP without the uninstaller, which has magically disappeared since I installed it on Mavericks a while back? I have recently installed el capitan and am now experiencing the disc cannot be found failure. Elsewhere on the forum you say to uninstall te EP and play it through origin, however I can only find your manual to uninstall everything and not just the one EP (and if it could be prevented I’d rather not delete everything but that last EP).
        Thanks!

        Like

        Reply
  10. Angela

    Hello, i install the sims complete and then i open the read me where says : Install all games in the order listed. Once completely installed, download and run the appropriate manual patcher from these links:
    MAC OS X: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-8180-1.36.45.017001.tgz

    A CD Key is provided for each game in Game Key Codes.txt

    DO NOT USE THE CRACKS PROVIDED IN THE ISOs. THEY WILL NOT WORK PROPERLY.

    Once complete, follow the instructions for your operating system in the crack directory.”

    But i can’t open the link, help please !

    Like

    Reply
  11. Rece

    hi so i did everything but i need to mention this was a download and not a cd copy so i only found two transgaming.sims files, is that good or bad? so before i empty the trash i need to know if this is ok

    Like

    Reply
  12. PJ

    I recently upgraded to Mavericks, uninstalled and freshly installed using your simple guide. First time I have ever been able to use all of my SIMS 3 expansions and worlds on a MAC with NO issues. Thank you.

    Like

    Reply
  13. CatsCatsAndMoreCats

    I just did this, thanks :3 Will be installing the games again, for the 50th time. Before this whenever I reinstalled always 1 expansion didn’t work. First it was island paradise, where origin said it was installed but it wasnt. Then it was showtime. This time it was pets, the icon in my applications folder was there but I couldnt uninstall it through the uninstaller and it didnt appear on my launcher :/ Managed to find the files for it and deleted it. Hopefully this time it dont screw up :/

    Like

    Reply
  14. jmyklebust

    Hi, hoping you have an idea since I’ve found no one else who does. What do I do if the uninstaller fails? I open it, select a program — I’ve tried them all from the first to the most recent — and I get the same message each time inside the Uninstaller itself: “Uninstaller failed”. Is there any help for that?

    Like

    Reply
    1. BluebellFlora Post author

      Drag everything Sims 3 related to the bin from your Applications folder, the Electronic Arts folder in your Documents folder and then all the files in the Library. Empty the Trash securely then restart your Mac. If you have Origin installed you should do the same because it may still think you have TS3 installed.

      Like

      Reply
  15. Courtney

    I have OS X and I’m having difficulties installing seasons. It gets stuck on file 44. Any ideas? Any help is verrry appreciated 🙂

    Like

    Reply
  16. cydrenee

    Hi BluebellFlora,

    You’ve helped me SO much with my simming issues on my brand spanking new 2012 MacBook Pro (running OS X Mavericks). It’s about two months old and I started playing Sims in early December 2013 and starting having problems about a week later. Your careful and simple instruction is so helpful and I wanted to take the time to let you know that I appreciate your hard work! Hopefully uninstalling and reinstalling using your instructions will help the problems I’ve been having recently. 🙂

    Like

    Reply
  17. Summer Olivia Lawson

    My uninstaller is in my Sims 3 folder, and if I remove it it doesn’t open. Is it safe to uninstall first and then delete the Sims 3 folder? Also, do I need the individual uninstallers for each expansion pack?

    Like

    Reply
  18. Anouska

    Seems like you have a been a huge help to other so far, so fingers crossed you’ll be able to solve my issue! I used to have TS3, installed originally from a CD. It was un-installed years ago and the CD was misplaced. Yesterday I purchased the starter pack off of the Origin site and had no issues installing it on another computer in the house (PC) now trying to install it to my computer (MAC). The origin application that was installed yesterday is not showing an install/download option beside the base TS3’s game only seeing a “play” option (but the three expansion packs are) Of course I know I need the base to download the expansions. When I click on the “play” option just to see what happens I receive an error “service initialization failed (0x0175dcbb)”. At this point I have manually uninstalled every TS3 item on the computer manually as I cannot even find the game in the system anymore, also uninstalled origin app and still not seeing an option to install the base TS3 game.(as the origin support page suggested). I tried out of curiosity to install a patch for the base game incase i was missing the file but no luck. Any suggestions? My OS is Maverick.

    Like

    Reply
  19. A.S.

    Thank you. Your site has been very helpful for getting TS3 to work on my Mac. Most of the time. The EA uninstall is a little bit more thorough now, but some of the library files still remain.

    Like

    Reply
  20. dipsaus10

    Hi there,

    You’ve been of wonderfull help already, because I couldn’t play sims 3. And now it works. But I wanted to install the sims 3 Pets also, but whenever I do that, I get that same error. And when I uninstall Pets I can play again, but I really want to play with the sism 3 Pets.

    Anyone got a clue how it can be that the Sims 3 works, but when I install Pets it doesn’t work anymore?

    Like

    Reply
  21. dipsaus10

    I’m really glad, because my sims 3 works now. But whenever I want to install the ep Pets, it gives this error again. But if I uninstall Pets, I can play again. But ofcourse I want to play with Pets. Anyone got a clue how that could be? And how I can make it work?

    Like

    Reply
  22. PixelatedPastels

    Does this work with Orgin? I did all these steps ( I use Maverick ) but my games are still there… I needed to un-install because I kept getting “An unknown error has occured”. Please help..

    Like

    Reply
  23. PixelatedPastels

    I un-installed Orgin, re-installed my game, then it said “an unknown error has occurred.” again. 😦 should I email EA? Should I keep trying to re-install and un-install? ( Sorry to take your time with this )

    Like

    Reply
  24. oojo

    how did you fix this?
    I bought TS3 + 2 extensions but changed computer just then and it didn’t have a cd player… So i thought I’d download Origin and activate the games through download. I registered all 3 cds with their keys. Installation was fine, but the games, even though installed and appearing in Origin as “mine” and downloaded do not ever start. So I bought a CD driver installed on my Mac, which accepted the authentification keys and tried to play. but i keep on getting “unknown error occurred”

    err… this is so very upsetting. none of the Sim gurus even reply. Looks like it happens to a lot of people but no reply that allows me to fix it. If anybody here has had this issue… thanks a lot
    Ps: read your blog on the Troll… crazy. so made me think that I never have any tech issue with TS freeplay. when they are trying to get your money it all works very well. but you ve already paid them a game, they dont give a damn… Honestly shameful. i have not been able to play this game since I bought it…

    Like

    Reply
  25. Fiona

    Hi
    I have tried to uninstall and reinstall sims3 and every time I do all I get is a message saying verifying installer! Can any1 help?

    Like

    Reply
  26. Mia

    Thank You so much! This worked!! I know some people may loose patience but you just have to keep trying but It worked for me! Don’t give up guys!

    Like

    Reply
  27. Fiona

    Ok so I uninstalled everything and it now advances past verifying installer but it now freezes at installing 3 of file 517. Any ideas on how to get it to move past this ? Has anyone else had this problem?

    Like

    Reply
  28. Line Jarland

    Please help anyone!

    I tried this, but for some reason my mac won’t delete com.transgaming.thesims3.plist…

    It is in the trash folder/bin, but keeps saying, that the file is in use?

    Like

    Reply
  29. Alicia

    Hey, I’ve been asking for help on the origin forum, but no one has a clue what to do…. I had a cracked copy of the game with a bunch of ep’s. I decided to buy the games through Origin and download them, so I followed your clean uninstall. I deleted every file with com.transgaming in the title, except for those pertaining Medieval. But now Origin won’t give me the option to download the base game, just play it, which obviously won’t work since i don’t have the program installed. The ep’s are downloading fine, but are obviously useless unless I can get a base game up and running…. Any ideas? I’ve got nothing by this point….

    Like

    Reply
  30. Fiona

    Hi there Im no expert but I had sims on my mac and when I downloaded an update funny things started happening to my game i.e. the sims kept freezing and disappearing. I tried to uninstall it and reinstall it off the disk I had. But it wouldn’t work. I also found some sims 3 files in my sims castaway folder after deleting these and buying a new disk i was able to drop and drag it into the finder icon and then open and install it from there. But I had to delete the electronic arts folder and all my sims games I deleted the castaway game as well. The files in the library and the installer in the applications folder. I found I had to access it through finder as if I went straight into applications it didn’t show up. The then restarted my mac and then I was able to install the new disk. Hope that helps. I did read on another blog that someone contacted an online expert through origin to sort their problem. Maybe you could do that. I saw that on the origin hq site

    Like

    Reply
  31. Fiona

    I had to force quit mine as well. You may need to check to see if the disc is damaged or try dropping and dragging the installer into the finder folder and installing from there. Hope that helps 🙂

    Like

    Reply
  32. Lisa

    Thank you so much for this VERY helpful information. I installed and uninstalled the Sims3 on my daughter’s new iMac many times and it would not update until I used all of your steps. Thank you!!

    Like

    Reply
  33. Laura McFadyen

    Hi, I have followed your instructions so far but when I go to completely empty the trash before doing a restart it tells me “The operation can’t be completed because the item “com.transgaming.thesims3.plist” is in use.” any idea what I can do? Thank you.

    Like

    Reply
    1. dovefromabove

      Restart your Mac, then empty the Trash – it should work then. Of course, then you’ll want to restart again, which is annoying, but at least you’ll have the consolation that the wretched file is gone.

      Like

      Reply
  34. Nikki

    Thank you for your help! I spoke to one of the EA staff and they couldn’t help me when my game wouldn’t launch after installing University Life (it was running previously with various EP’s just fine). I knew I had to patch the game but couldn’t do it through the Launcher and even the file for the manual patcher wouldn’t download (I left my computer on overnight to see if it was just a crazy big file!). This is my first Mac computer, so I literally have no idea what I’m doing!

    I just thought I’d leave you a note to let you know that if people follow these steps and have purchased their games through Origin, each one of them will need to be re-downloaded prior to being re-installed. I am probably a bit silly for not realising that sooner but I have always purchased games on disc up until now.

    Not sure if it will work yet, waiting for the base game to download so I can patch it, but I’m hopeful, and it was much more helpful than the EA staff…So thank you! 🙂

    Like

    Reply
  35. edith

    i got sims 3 from origin it worked fine on the first day then when i wanted to play again it would go to the sims launcher when i press play it would go black and it says “exception raised” and it says do you wish to debug it … what should i do i click yes and nothing happens

    Like

    Reply
  36. Darl

    After MUCH aggravation in trying to figure out how to solve my daughter’s Sims issues, and swearing to never again spend one more penny on any EA products, I stumbled upon your site. Thank-you! Your directions were easy to follow and worked like a charm. She was even able to get updates that hadn’t worked before. Thank-you, again, for sharing your expertise.

    Like

    Reply
  37. secretadmirertexts

    Thanks you so so so much! I was totally panicking when my sims wasn’t working, but now i does perfectly! Thank you!

    Like

    Reply
  38. Sarah

    Hi,

    So I am going to start off by saying I am really not tech-savvy at some point haha.

    Recently upgraded my hard drive, and was updated to Yosemite. Reinstalled my Sims 3, Ambitions, and Generations (in that order), and now I’ve experienced the same issue as user ‘Kourtney’ (post date/time: April 5, 2013 at 8:56 pm, if that helps) where I cannot locate any of the files/folders you mention in the original post.
    My issue is that the Sims 3 (or Generations which is what I prefer to play) icon shows up in my dash, but the Welcome Screen does not show up completely, so I cannot click on the Play, Upload, Downloads, etc icons at all. I have scoured the web for other resources, even brought my computer in to Geek Squad and a few other places that can usually help with software installation/performance issues, and have found nothing to solve my problem.

    I miss being able to play my games!! Help me please?!

    Like

    Reply
      1. Sarah

        Hi,

        I tried that, it still did not work/same issue as before. I took a screenshot of what the launcher/welcome screen looks like but have no way to share it here.

        Like

        Reply
  39. hdonofrio

    it won’t let me delete one of the com.transgaming files in the trash because it says it is in use, but all of my applications are closed. what should i do?

    Like

    Reply
  40. Kellsie

    Okay I so I went and deleted all the transgaming documents and stuff in the library before I did the uninstaller, and now its saying its in the uninstallation process but its taking forever so I don’t know if its actually working. Does it matter that I deleted those things first? Or should I just wait it out and see if it works?

    Like

    Reply
  41. Yovanna Mendez

    hello, desperate and looking for some help!

    Earlier today i was deleting stuff from my desktop and accidentally deleted the sims 3 icon -thinking the one in my dock would do just the same. After doing this I decided to play some sims, and when i went to click on the icon on my dock it had a question mark infront/on the icon! i then went on to re-install my games from origin, and a notification saying unable to install came up. i then follow all the steps on this trying to uninstall everything from my mac having to the with sims in hopes of being able to reinstall it again, and still after following this the same notification pops up saying it is unable to install! HELP PLEASE!

    Like

    Reply
  42. Jessica

    Thank you. Thank you. THANK YOU. I had tried so many other possible solutions to get the “Unknown Error Has Occurred” to let me play my game as well as spent 4 hours on hold with EA (both phone and chat) before giving up from not reaching humans. I did this reset as a last resort. And it worked. And I’m sending you a HUGE Internet hug. *HUG*

    Like

    Reply
  43. Caitlyn

    Hi! I deleted all of the file folders like you suggested. My uninstaller still will not work. It gives me the error that it can’t open the application “the sims 3 Uninstaller” because it may be damaged or incomplete”. Im sure you have probably answered this a bunch of times. I must be missing something though….I read through the instructions 3 times already…

    Like

    Reply
    1. BluebellFlora Post author

      I don’t understand. You’re trying to use the uninstaller after manually removing all the files? What is still installed that you want to uninstall? You should just trash the uninstaller too.

      Like

      Reply
  44. Fleur

    Hey! I just wanted to thank you for this post! This + the resetting RAM post have saved my life. I’ve uninstalled and reinstalled before, but that was just the basics, and I could never work out why all my saves were still playable, when I wanted EVERYTHING gone. Also, I couldn’t patch – It would ask me if I wanted to, and when I agreed, the downloading box would just sit there without the progress bar!!! After following your instructions to the letter, I have just reinstalled the base game and am patching it as I type. It’s actually working!!!

    Thank you so much!!!

    Like

    Reply
  45. Jo

    Hello, so I followed the steps listed above but I’m having an issue with emptying three of the files saying that the item is in use, but I can’t find where? I force quit everything and it still said it

    Like

    Reply
      1. BluebellFlora Post author

        You can move your downloads folder onto your desktop so you don’t lose the CC but after reinstalling you need to restart the game and see if it works before adding in CC/Mods.

        Like

        Reply
      1. Jo

        Yes I did and I installed everything and so far so good! Thought, it did randomly close before I can finish making a sim, hopefully it isn’t a continuing issue. Thanks so much for your help!!!!!

        Like

        Reply
  46. Shannon

    I unfortunately cannot find that Preferences folder on my mac in the library folder. Is it possible since I haven’t yet been able to play my game fully that it isn’t there yet? Or is it hidden? Its a brand new computer. Macbook Pro Retina 10.10.3. Yosemite.

    Like

    Reply
  47. wheresmyguardianangel

    I don’t think I saw anybody mention this, because I don’t think anyone else has run into it, but I did this on my moms Mac for her, and for some reason store content won’t go in game. I can download it and put it in the launcher to be installed, and then I install it but none of the content shows up in game, and in the launcher it says that everything is installed. Do you have any idea of what this could be?

    Like

    Reply
  48. Brigitta

    Hello there! I followed all the steps to uninstall the sims 3 on my old mac (OSX Yosemite), as I have transferred everything to a better computer and want to free up all the space my game takes up on the old mac. I looked at the mac’s storage and only 7 GB were freed up by doing this. I have all but 3 expansion packs installed so I know that it should be much more than that. I looked in the launchpad and the sims 3 as well as the other expansion packs were still there. Help please?

    Like

    Reply
  49. Brielle

    Hello, i did all of what you said to do in your instructions. as i was emptying my trash on my mac, “com.transgaming.thesims3.plist” will not delete. i am not sure why. it says that The operation can’t be completed because the item “com.transgaming.thesims3.plist” is in use. but i don’t know where to tell it to not be in use. please help. i don’t want to reinstall my games before i delete this

    Like

    Reply
  50. logan curtis

    by doing this, will it delete my saved households and files on the sims? also, how long does this uninstalling/reinstalling process take

    Like

    Reply
    1. BluebellFlora Post author

      Yes, unless you keep your Sims 3 folder in Documents > Electronic Arts. The amount of time it takes depends on how fast your CPU is, what kind of internal storage you have, the speed of your disc drive/download speed, there is no fixed amount of time.

      Like

      Reply
  51. Jane

    Hey, thanks for you help! I did everything you said and was able to finally delete it fully. Unfortunately I deleted the electronic arts folder and deleted my trash bin as well. now its gone! I was too quick here.. what can i do now? When I try to reinstall it, it gets stuck at the file 3 from 8xx. Hope you can help me!!!

    Like

    Reply
  52. julia burkey

    Every time I try to download the superpatch (which is the big issue behind my game not working), it times out after a couple hours.

    Like

    Reply
  53. Mac

    I’m looking forward to having to re-download and install all of my expansions and the base game (note the sarcasm). But I’ll take it over having corrupted files any day! Haha- Thanks!

    Like

    Reply
  54. Lynn

    I tried this, then tried to get back into the game through origin and it didnt work 😐 do you know of anything that could have happened?

    Like

    Reply
  55. Jess

    How do i get a refund, because 3 weeks in, and I discovered that sims 3 had slowed my Mac down so much that I couldn’t work on my school projects.

    Like

    Reply
    1. BluebellFlora Post author

      It’s impossible for the game to slow your Mac down when it’s not running. Perhaps your hard drive doesn’t have much space left? Or you have too many things running at once?

      Like

      Reply
  56. Ailynn Zuniga

    Dear BluebellFlora,

    I just got a new Mac Mini. I was playing on a PC before i got my Mac Mini and all of my expansion packs are still on there. I was wondering if I could reinstall all of my expansion packs onto my Mac Mini. Could you help me?

    Sincerely, Ailynn

    Like

    Reply
  57. Anna

    Please Help!
    I have a 2015 macbook air OS X Yosemite 10.10.2 and just downloaded sims 3 and sims 3 pets with Origin I have not been able to play at all. The game launcher screen pops up and I press play but then a screen pops up with the green simolian thing with a blue background but just freezes and never lets me get to the actual game I’ve “force quit” idk how many times, uninstalled and reinstalled 3 times, following your tutorial and the game just won’t ever fully start up and allow me to play 😦

    Like

    Reply
  58. Midnight

    I tried going through the steps you have above. On my EL Capitan there’s no cider preferences folder. Sims 3 preferences, yes. But there aren’t any files titled com.transgaming. I even did a search just in case. None.

    Like

    Reply
  59. Midnight

    Yeah I’m happy but I’m unclear on whether it’s a good thing that I cannot find the files or a bad thing – for a clean uninstall?

    Like

    Reply
  60. hadley

    Hello! I’ve followed everything up to downloading the World Adventures EP and when you say “…start reinstalling the game again, patching after the Base game and each subsequent EP and SP if prompted” when i click CTRL and open (i have macOS Sierra) do i click TS3 again or TS3 World Adventure?

    Like

    Reply
  61. Nah

    I have play TS3 on my macbook from origin before and it worked just fine but I decided to deleted because my macbook was being slow. So one day, I decide to installed TS3, which took a LONG time! I finally got it installed and decided to play. When launching the game, I clicked the large big PLAY button. It’s loading but suddenly it just quit on me every freaken time I play it. This happened sooo many times that I decided to factory reset my macbook. I tried to reinstall it after, however, it still does the same thing. What should I do???! HELP!!!!!!

    Like

    Reply
  62. Yankigal12

    Hi,
    Thanks for the good advice and its just lately that I’ve had this problem; When I install Late Night and Ambitions, they cause an “unknown error” to pop up and the game won’t load. When I go to the sims folder in the applications drive, those games are not listed but they do show up in the “uninstall” list in the folder. When I uninstall both games the game loads and plays fine. I’ve contacted EA, they offer the same advice you do with the exception of the order in which to install the games (they say reverse order); it has not made a difference. I’ve deleted every tansgame and sims file in preferences, cache, cookies, emptied trash, restarted but LN and AMB will just not show up and cause the “unknown error” I’m tired of waiting hours every few days for EA techs to tell me the same thing with no resolutions. Thanks

    Like

    Reply
  63. gquard

    In addition to all those com.transgaming files in my Preferences folder, I also happened to find a folder labeled “The Sims 3 Preferences” that wasn’t mentioned in this article. In THAT folder there aren’t any com.transgaming files, but various exec files and .reg files, as well as one labeled “wineserver-[name of my device]”. I don’t know if I should delete it since it wasn’t mentioned in this guide and you warned of the dangers of deleting other files in the Preferences folder. Thoughts?

    Like

    Reply

Leave a reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s