Sims 3 Mac players – I need your help!

The graphics card issue is still grating away at me. I’m not affected by it and I don’t play Sims 3 anymore but it’s still irritating me because so many users are affected. I’ve always flirted with the idea of editing the .sgr files myself and uploading them but not having an affected Mac makes testing a little difficult. So, this is where you lovely Mac users come in! I need people willing to test the files for me, to download and put them in their game folders and see if we can get all of those pesky Intel chips finally recognised in the game.

This is a (hopeful) graphics fix only. If you are getting Found:1 Matched:1 and still encountering errors you need to read my Sims 3 help page for more help. If you have Late Night/Ambitions/Fast Lane/Outdoor Living installed you need to carry out additional fixes – getting the packs to show up in the Launcher and adding the relevant folders to the game files.

Jump to:
Description of problem and how it is solved
Information needed
Files ready for downloading and testing
Files confirmed as successful in launching the game


Description of problem and how it is solved:
Macs with AMD graphics cards are not affected as badly, this is the only type of card that throws up the unrecognised video card error in the game but will play anyway. Unsupported Intel chips just point blank refuse to load, as do some NVIDIA GPUs.

As a test I played around with adding lines to the GraphicsCards.sgr and GraphicsRules.sgr files for the AMD GPU in my current 2017 15″ Touch Bar MacBook Pro. It has an integrated Intel 630 chip and a discrete/dedicated AMD Radeon Pro 560, the game uses the AMD so we can safely ignore the Intel. After testing a couple of different lines the following text was recognised by the game and we finally had a recognised card!

For the GraphicsCards.sgr file:
card 0x67ef "AMD Radeon Pro 560"

For the GraphicsRules.sgr file:
match("${cardName}", "*Pro 560*")

Checking the DeviceConfig.log file confirms that the game has found and matched the card:

The graphics in my game really pop now. I added the card to the Uber settings as it has 4Gb VRAM so can happily handle super high settings.

Information needed:
If you’d like to help yourself and fellow Mac users, miserable at not being able to play their game properly, PLEASE let me know. Leave a comment on here, contact me on Facebook or on Twitter. I will need the following information from you though, in full:

  1. Exact model of your Mac. You can find this by clicking on the Apple in the menu bar then About This Mac. Please provide everything shown here:  You may not think all that detail is important – it is!
  2. Device ID – Click on System Report > Graphics/Displays and look for the Device ID:
  3. If you have a 15″ MacBook Pro with an additional NVIDIA or AMD graphics card please provide the Device ID of that card together with the VRAM figure.

I’m confident that I already have the correct Device IDs for all unsupported Macs, giving me this information is just for verification. It also helps determine the graphics level your Mac is capable of.

Files ready for downloading and testing:
If your Mac has the listed graphics below please feel free to download and copy and paste the text from the files I have already uploaded. I have included a readme file in the download with full instructions on what to do, please read it! You must edit your GraphicsCards.sgr AND GraphicsRules.sgr files, not just one of them. These files have not been confirmed as 100% accurate yet, they are for testing, PLEASE comment below if they worked or not. Once I have confirmation that the files work and the game loads successfully, yielding both a Found and Matched positive result, I will post in a separate list.

AMD Radeon Pro M380 2GB
AMD Radeon Pro 570 4GB
Intel Iris Graphics 6100
Intel Iris Graphics 540
Intel Iris Graphics 550
Intel HD 5300
Intel Iris Plus Graphics 655

Files confirmed as successful in launching the game:
You can download the files below and add the details to your game, they have been confirmed as working. Instructions are included in the download:

AMD Radeon R9 M295X 4GB
AMD Radeon Pro 560 4GB
Intel Iris Plus Graphics 650
Intel HD 6000
Intel Iris Pro Graphics 5200

20/08/2018
I have to post this because I cannot believe how utterly selfish some people are. This fix depends on YOU, the user having issues, to leave me feedback and informing me whether the Found and Matched values are 1 or 0 after you have copied and pasted my text into your sgr files. You’ve taken the time to post here with your details, why not help others and post back, it will take 20 seconds of your precious time. And for those not bothering to follow the instructions properly, you’ve only got yourselves to blame when it doesn’t work. I don’t believe in spoon-feeding people to the nth degree.

And to all those who have posted back with their Found and Matched values….. thank you so, so much. You’re helping others and making the Mac Sims community a better place ❤

Advertisements

97 thoughts on “Sims 3 Mac players – I need your help!

  1. I have OS X El Capitan
    Version 10.11.6
    iMac (Retina 5k, 27-inch, Late 2014)
    Processor 4 Ghz Intel Core i7
    Memory 32 GB 1600 MHz DDR3
    Graphics AMD Radeon R9 M295X 4096 MB
    Device ID: 0x6938

    Like

  2. I have a macOS High Sierra
    Version 10.13.6
    MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
    Processor 3,1 GHz Intel Core i5
    Memory 16GB 2133 MHz LPDDR3
    Graphics Intel Iris Plus Graphics 650 1536 MB
    Device ID 0x5927

    Like

      1. Thank you so much for the fast reply! I followed all the instructions. The unknown error message still pops up but it says Found:1 in the deviceconfig.log file.

        Like

        1. That’s SUCH good news that it recognises it! We’re halfway there. I’ve uploaded the GraphicsRules.sgr file to the same folder and also updated the readme with additional instructions. It’s the same process just different file. Let me know how you get on! 🙂

          Like

          1. Thanks a lot for your help! 🙂 Sadly, even though it says matched: 1 now, the game still doesn’t work. If I try to open it with the launcher the unknown error message still pops up and if I bypass the launcher and open it, the blue screen with the green sims logo appears, but then error 0x0175dcbbb occurs and I have to quit it. 😦 (I open it through origin btw, if that’s relevant at all)

            Like

          2. Great that it shows Matched:1 but not great that you’re still getting the error 😦 Just to clarify, you have a completely clean game with no CC/Mods and you have just the base game or packs too? If you have packs installed which ones?

            Like

  3. Soo, I just got this macbook last week and I installed the base game, late night and High End Loft stuff via origin. Nothing worked and I couldn’t deinstall it with the deinstaller, because when it asked me to choose which game to deinstall, none of them showed. So, I just deleted everything from my Mac that had to do with sims and now I only reinstalled the base game, which also doesn’t show in the deinstaller 😦

    Like

    1. Ok. So Late Night, Ambitions, Fast Lane and Outdoor Living are all problematic but can work (we’ll get onto that in a minute…). For now, can you please manually uninstall any remnants of the game that are still on your Mac. You need to follow this guide to look in the Library folders. Next, download and install a fresh copy of just the base game then apply the 1.67 super patch. Now do the graphics cards stuff we’ve just done so you get the Found and Matched stuff showing correctly. Then try to launch your game again. FYI, once you’ve downloaded the game through Origin you do not need Origin at all to play, you can safely launch the game from within your Applications folder 🙂

      Like

  4. I have macOS High Sierra 10.13.6
    MacBook Pro 15-inch, 2017
    2,9 GHz i7
    16 GB RAM
    GPU Intel 630 1536 MB(0x591b) and Radeon Pro 560 4096 MB(0x67ef)

    I tried added your GraphicCards.sgr file info, shows 1 found in the DeviceConfig log. However the GraphicRules file makes me confused…

    Like

      1. Found 1 and matched 1 in DeviceConfig.log and after deleting Options.ini, no messages about unrecognised video card. Thanks!

        Like

  5. macOS High Sierra
    Version 10.13.4
    MacBook Pro (Retina, 15 in, Early 2013)
    Processor 2.7 GHz Intel Core i7
    Memory: 16 GB 1600 MHz DDR3
    Graphics NVIDIA GeForce GT 650M 1024 MB
    Intel HD Graphics 4000 1536 MB

    Like

  6. High Sierra ver. 10.13.6 (17G65)
    MacBook Pro (13 inch, 2016, two thunderbolt 3 ports)
    Processor 2 GHz Intel Core i5
    Memory 8GB 1867 MHz LPDDR3
    Graphics Intel Iris Graphics 540 1536 MB
    Device ID: 0x1926

    Like

  7. Hi there,
    I have recently bought The Sims Medieval and keep getting the “Service Initialisation Failed (0x0175dcbb)” error when I try and play on my MacBook. I went searching on how to troubleshoot and fix this so I can play and came across your thread.

    Here are my specs:

    macOS Sierra
    Version 10.12.6
    MacBook Pro (Retina, 13 inch, Early 2015)
    2.9 GHz Intel Core i5
    8 GB 1867 MHz DDR3
    Intel Iris Graphics 6100 1536 MB
    Device ID: 0x162b

    If you could please help me, I would really appreciate it, thank you! 🙂

    Like

  8. macOS High Sierra
    iMac (Retina 5K, 27-inch, 2017)
    3.8 GHz Intel Core i5
    8 GB 2400 MHz DDR4
    Radeon Pro 580 8192 MB
    Device ID: 0x67df

    Like

  9. macOS High Sierra
    MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
    2.3 GHz Intel Core i5
    16 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 640 1536 MB

    Like

  10. hi!
    EA sent me to your link here!

    Here are my device details:
    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
    Processer:
    2.9 GHz Intel Core i5
    Memory: 8gb 2133mhz
    LPDDR3
    Graphics:
    Intel Iris Graphics 550 1536 MB

    At this time I can’t even launch the main game. Could you help me?

    Thanks!

    Like

  11. Hiya, I have these details:

    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
    2.9 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Graphics 550 1536 MB
    Device ID: 0x1927

    Base game, WA, A, LN, P, UL, S, ITF & G installed. Can’t launch or get passed “Unknown Error”

    Thanks!

    Like

  12. MacOS High Sierra
    version 10.13.4
    iMac (Retina 5k, 27-inch, Late 2015)
    Processor: 3.2 GHz Intel core i5
    Memory: 8GB 1867 MHz DDR3
    Startup Disk: MacintoshHD
    Graphics: AMD Radeon R9 M380 2048 MB
    Device ID: 0x6640

    Like

  13. Hi, My mac is bit old and encounter this problem
    MacBook Pro (13-inch, Mid 2012), Processor 2.5 GHz Intel Core i5, memory 4 GB 1600 MHz DDR3, graphics Intel HD Graphics 4000 1536 MB,
    Device ID: 0x0166

    Thank you very much!

    Like

  14. I have the same model as someone originally posted but it hasn’t worked for me. Details are:
    MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) on HighSierra version 10.13.6
    3.1 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 650 1536 MB
    Device ID 0x5927

    Like

    1. If Found and Matched are showing 0 instead of 1 then you have not properly copied and pasted the text from my files into yours. If they are both showing 1 then your issue is separate to this one.

      Like

  15. Hi, I keep on having the “Unknown Error” problem without even downloading any of the EP. My Mac is kind of old though.
    iMac (27-inch, Mid 2011) running on macOS High Sierra version 10.13.6
    Processor: 2,7 GHz Intel Core i5
    Memory: 16 GB 1333 MHz DDR3
    Graphics: AMD Radeon HD 6770M 512 MB
    DeviceID: 0x6740

    Thank you for being a hero and helping us all 🙂

    Like

  16. I have a macbook pro 13″ with intel iris 6100. I was having the “unknown error” message. After downloading your files and following the instructions as well as adding my packs for ambitions, late night, outdoor living and fast lane, my game is now playable! Thank you sooooo much. I tried sims 4 and didn’t like it and all I wanted was to play my sims 3 and now I can. You (and all the other simmers smarter than me) rock!

    Like

  17. Please help!! 🙂

    I have macOS High Sierra
    Version 10.13.6
    Mac (21.5 inch, Late 2013)
    Processor 2.7 GHz Intel Core i5
    Memory 8 GB 1600 MHz DDR3
    Graphics Intel Iris Pro 1536 MB
    Device ID: 0x0d22

    Like

  18. Hiya
    I have a macOs High Sierra
    Version 10.13.4
    MacBook Pro (Retina, 13-inch, Early 2015)
    2.7 GHz Intel Core i5
    8 GB 1867 MHz DDR3
    Intel Iris Graphics 6100 1536 MB
    Device ID: 0x162b

    I’ve tried all the things I could read on here and nothing has worked!

    Like

        1. I’m not sure I understand what you’re asking…. I have given clear instructions in the article on how to find the details I ask for and how to copy and paste the correct text into your sgr files.

          Like

  19. Hello! I have:
    MacBook Pro 13-in, 2018
    MacOS High Sierra 10.13.6
    Processor: 2.7 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Graphics: Intel Iris Plus Graphics 655 1536 MB
    Device ID: 0x3ea5
    I have the Supernatural and Pets expansion packs also (Supernatural on a disc and Pets is a download from Amazon), and I was also wondering if I should download those before or after fixing the game.

    Like

          1. My game file got corrupted trying to play from Origin, so I have to start over. I might just have to use Bootcamp and try to download and play it that way. 😦

            Like

  20. Hi, we talked on Answers HQ. Here’s my info:
    macOS High Sierra
    Version 10.13.4
    iMac (Retina 5K, 27-inch, 2017)
    Processor 3.4 GHz Intel Core i5
    Memory 8 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I’m not sure if it would be okay by my family to disclose the computer’s ID. Supposedly, it can be used to do some scary stuff, but I’ll update you with it if my dad says it’s okay to share.

    Like

    1. Jamiesmile—Bluebellflora isn’t asking for your computer’s serial number. That’s something that you should in fact never post online. What she wants is the device ID on your graphics card, as described above. This is not a unique identifier, it’s just the ID by which every card of a specific model is known. More relavantly, it’s the ID by which TS3 can be told to identify and use that card. For example, Bluebellflora and I have identical graphics cards in our laptops, so our cards have the same device ID. That means she and I could use the same .sgr file text to force TS3 to recognize our cards. But the serial numbers of our computers are different.

      Like

          1. In the article, and the read me instructions you downloaded, I explain what they are. If the values are 1 the fix has worked, if one or both values are 0 it hasn’t. If they are 0 I need to know as the text isn’t correct so we need to try something else.

            Like

          2. Ok, thanks for clarifying. In that case, either one or both are 0, because I’m still not able to load the launcher and the Unknown Error Occurs

            Like

          3. No, that’s not the case. They are not 0 or 1 as something else is causing your game not to load which is why they Sims 3 folder is not being generated. You need to understand that you are trying to get a game which is not supported on your Mac to play. It is not compatible because the hardware in your Mac is not supported and the operating system you are running is not supported. The workarounds that I, and other experienced Mac Simmers and helpers suggest, are just that, workarounds. This graphics fix is a graphics fix, it is not a magical fix for the game. It is one of three steps you have to take to try and get your game to load (the others being applying the manual patch and adding the problematic packs, if you have them, to the launcher and the game files).

            It’s probably best if you completely get rid of everything Sims and Transgaming related off your Mac and start again. To save me having to list everything here, please read my article on the Unknown Error message with just the base game installed – https://bluebellflora.com/unknown-error-message-sims-3-base-game-only/

            Like

        1. Hi BluebellFlora, I downloaded the files and followed all your instructions, and I’m still getting the Unknown Error message before the launcher even opens up.

          Like

  21. Hi BluebellFlora. You may see this two more times. It’s just, I didn’t know where to post. But I was wondering if my computer can play sims 3 at all. I hope so. I really miss the game

    macOS High Sierra

    Version 10.13.1

    Mac Book Pro (Retina, 15-inch, mid 2015)

    processor 2.2 GHz Intel Core i7

    memory 16 GB 1600 MHz DDR3

    Graphics Intel Iris Pro 1536 MB

    Device ID: 0x0d26

    Like

    1. Please click on the link to your graphics near the bottom of the article, Intel Iris Pro Graphics 5200, download the files and follow the instructions. PLEASE report back with your Found and Matched values. In addition to this graphics fix you will also need to do this and this.

      Like

  22. Okay, I’m confused about two things. One, in your graphiccardssgr files there’s only two lines of information. Is that correct? Then in the steps it says do everything again for graphicsrules.sgr. I’m confused though on where to paste it. Are we suppose to paste it in EA’s graphicscards.sgr the same place we put yours?

    Like

      1. This fix is not about fixing the game in one go, it is about getting the game to recognise your graphics chip. As you can see at the end of the instructions you have downloaded, I ask about the Found and Matched values in the deviceconfig file – what are yours?

        Like

  23. Hi BluebellFlora,
    I followed your recommendations for the AMD Radeon Pro 560. I only have the base game on my Mac currently but the program is newly installed and has never been successfully launched. I just receive the “Unknown error occurred” message whenever I try to open it.

    Here are the specs:
    macOS High Sierra (version 10.13.6)
    MacBook Pro (15-inch, 2018)
    Processor 2.6 GHz Intel Core i7
    Memory 16 GB 2400 MHz DDR4
    Graphics Intel UHD Graphics 630 1536 MB

    Device ID
    1. Intel UHD Graphics 630 (0x389b); VRAM (1536 MB)
    2. AMD Radeon Pro 560X (0x67ef); VRAM (4096 MB)

    I looked for the DeviceConfig.log file in the directory folder but there wasn’t one, probably because the game has never completely launched.

    Like

  24. Hello! I’m so happy to have found this thread. I’ll get right on it this coming weekend since work’s hectic. Will let you know how it goes. Cheers for helping us!!

    Like

  25. hello, i have a Macbook Pro 9,1 15inch mid 2012, High Sierra, intel HD 4000, i installed my sims 3 ONLY BASE GAME and it opened tottaly fine and i was able to play, but only once. Second time i tried to play the game – unknown error occured, tried reinstalling it twice and nothing changed. Im super frustrated bc i was so excited to play sims again and i had no idea that a problem like this existed. Thank you so much for any reply.

    Like

  26. Hi! This is my info:
    OS X Yosemite
    Version 10.10.5
    MacBook Pro (Retina, 13-inch, Early 2015)
    Processor 2.7 GHz Intel Core i5
    Memory 8GB 1867 MHz DDR3
    Graphics Intel Iris Graphics 6100 1536 MB
    Vendor: Intel (0x8086)
    Device ID: 0x162b

    I tried to edit the graphics files myself using the instructions you put out, but I was unsuccessful. Every time I tried to start the game, I got a message saying, “Cannot start the process while the game is running. Please quit the game and try again.” I downloaded what you’ve offered here for “Intel Iris Graphics 6100,” and followed the instructions, but the problem persists. I restarted my computer, and that error message went away, but then I got stuck in the loading screen, and now that I’ve tried to close the game and re-open it, I’m back to the same error I’ve always had. I can’t even make it to the town chooser screen to do steps 13 and 14. Any thoughts you may have would be greatly appreciated! I hope this might help you figure out what works. Thank you for doing all of this!

    Like

    1. Also possibly worth mentioning that I don’t have a DeviceConfig.log file even though I haven’t been able to get further than step 12 yet.

      Like

          1. Hi! Thank you so much. I purged RAM, and nothing changed. Like I said, the deviceconfig file is nowhere to be found for me. Is that probably just an error on my part? I’ve followed your instructions and looked a few times now.

            Like

          2. Urgh, ok. If you downloaded my files and copied and pasted the text from them into your .sgr files correctly then I’m afraid I don’t know. Maybe try it again? You aren’t just replacing your .sgr files with mine are you?

            Like

  27. Hi, I have a macOS High Sierra MacBook Air 11″ Version 10.13.6 and would like to test these steps as well! I saw above that another person had the same version as me, does that mean I can use the same link? Or will I need a separate one specific to my differing mac properties?
    MacBook Air (11-inch, Mid 2013)
    Processor 1.3 GHz Intel Core i5
    Memory 4 GB 1600 MHz DDR3
    Graphics Intel HD Graphics 5000 1536 MB

    Thanks!

    Like

    1. At first my game worked perfectly (including numerous expansion packs) but just today I tried installing Ambitions and I came up with the Unknown Error notification. So i uninstalled everything and now even my base game doesn’t work upon reinstalling it. Now no matter what I do, it won’t work. What should I do?

      Like

  28. MacBook Air (13-inch, 2017)
    macOS High Sierra
    Version: 10.13.3 (17D47)
    Processor: 1.8 GHz Intel Core i5
    Memory: 8 GB 1600 MHz DDR3
    Graphics: Intel HD Graphics 6000 1536 MB
    Device ID: 0x1626

    I attempted to fix my game using the Intel hd graphics 6000 file, I patched my game first like reccommended but i’m still getting the ‘unknown error occured’ message when i try to start my game, could i have messed it up? i was quite certain i followed your instructions to the T so i’m just a bit confused…

    Like

Leave a reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.