Sims 3 Mac players – I need your help!

The graphics card issue is still grating away at me. I’m not affected by it and I don’t play Sims 3 anymore but it’s still irritating me because so many users are affected. I’ve always flirted with the idea of editing the .sgr files myself and uploading them but not having an affected Mac makes testing a little difficult. So, this is where you lovely Mac users come in! I need people willing to test the files for me, to download and put them in their game folders and see if we can get all of those pesky Intel chips finally recognised in the game.

This is a (hopeful) graphics fix only. If you are getting Found:1 Matched:1 and still encountering errors you need to read my Sims 3 help page for more help. If you have Late Night/Ambitions/Fast Lane/Outdoor Living installed you need to carry out additional fixes – getting the packs to show up in the Launcher and adding the relevant folders to the game files.

Jump to:
Description of problem and how it is solved
Information needed
Files ready for downloading and testing
Files confirmed as successful in launching the game


Description of problem and how it is solved:
Macs with AMD graphics cards are not affected as badly, this is the only type of card that throws up the unrecognised video card error in the game but will play anyway. Unsupported Intel chips just point blank refuse to load, as do some NVIDIA GPUs.

As a test I played around with adding lines to the GraphicsCards.sgr and GraphicsRules.sgr files for the AMD GPU in my current 2017 15″ Touch Bar MacBook Pro. It has an integrated Intel 630 chip and a discrete/dedicated AMD Radeon Pro 560, the game uses the AMD so we can safely ignore the Intel. After testing a couple of different lines the following text was recognised by the game and we finally had a recognised card!

For the GraphicsCards.sgr file:
card 0x67ef "AMD Radeon Pro 560"

For the GraphicsRules.sgr file:
match("${cardName}", "*Pro 560*")

Checking the DeviceConfig.log file confirms that the game has found and matched the card:

The graphics in my game really pop now. I added the card to the Uber settings as it has 4Gb VRAM so can happily handle super high settings.

Information needed:
If you’d like to help yourself and fellow Mac users, miserable at not being able to play their game properly, PLEASE let me know. Leave a comment on here, contact me on Facebook or on Twitter. I will need the following information from you though, in full:

  1. Exact model of your Mac. You can find this by clicking on the Apple in the menu bar then About This Mac. Please provide everything shown here:  You may not think all that detail is important – it is!
  2. Device ID – Click on System Report > Graphics/Displays and look for the Device ID:
  3. If you have a 15″ MacBook Pro with an additional NVIDIA or AMD graphics card please provide the Device ID of that card together with the VRAM figure.

I’m confident that I already have the correct Device IDs for all unsupported Macs, giving me this information is just for verification. It also helps determine the graphics level your Mac is capable of.

Files ready for downloading and testing:
If your Mac has the listed graphics below please feel free to download and copy and paste the text from the files I have already uploaded. I have included a readme file in the download with full instructions on what to do, please read it! You must edit your GraphicsCards.sgr AND GraphicsRules.sgr files, not just one of them. These files have not been confirmed as 100% accurate yet, they are for testing, PLEASE comment below if they worked or not. Once I have confirmation that the files work and the game loads successfully, yielding both a Found and Matched positive result, I will post in a separate list.

AMD Radeon Pro M380 2GB
Intel Iris Graphics 6100
Intel Iris Graphics 540
Intel Iris Graphics 550

Files confirmed as successful in launching the game:
You can download the files below and add them to your game, they have been confirmed as working. Instructions are included in the download:

AMD Radeon R9 M295X 4GB
AMD Radeon Pro 560 4GB
Intel Iris Plus Graphics 650
Intel HD 6000

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46 thoughts on “Sims 3 Mac players – I need your help!

  1. I have OS X El Capitan
    Version 10.11.6
    iMac (Retina 5k, 27-inch, Late 2014)
    Processor 4 Ghz Intel Core i7
    Memory 32 GB 1600 MHz DDR3
    Graphics AMD Radeon R9 M295X 4096 MB
    Device ID: 0x6938

    Like

  2. I have a macOS High Sierra
    Version 10.13.6
    MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
    Processor 3,1 GHz Intel Core i5
    Memory 16GB 2133 MHz LPDDR3
    Graphics Intel Iris Plus Graphics 650 1536 MB
    Device ID 0x5927

    Like

      1. Thank you so much for the fast reply! I followed all the instructions. The unknown error message still pops up but it says Found:1 in the deviceconfig.log file.

        Like

        1. That’s SUCH good news that it recognises it! We’re halfway there. I’ve uploaded the GraphicsRules.sgr file to the same folder and also updated the readme with additional instructions. It’s the same process just different file. Let me know how you get on! 🙂

          Like

          1. Thanks a lot for your help! 🙂 Sadly, even though it says matched: 1 now, the game still doesn’t work. If I try to open it with the launcher the unknown error message still pops up and if I bypass the launcher and open it, the blue screen with the green sims logo appears, but then error 0x0175dcbbb occurs and I have to quit it. 😦 (I open it through origin btw, if that’s relevant at all)

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          2. Great that it shows Matched:1 but not great that you’re still getting the error 😦 Just to clarify, you have a completely clean game with no CC/Mods and you have just the base game or packs too? If you have packs installed which ones?

            Like

  3. Soo, I just got this macbook last week and I installed the base game, late night and High End Loft stuff via origin. Nothing worked and I couldn’t deinstall it with the deinstaller, because when it asked me to choose which game to deinstall, none of them showed. So, I just deleted everything from my Mac that had to do with sims and now I only reinstalled the base game, which also doesn’t show in the deinstaller 😦

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    1. Ok. So Late Night, Ambitions, Fast Lane and Outdoor Living are all problematic but can work (we’ll get onto that in a minute…). For now, can you please manually uninstall any remnants of the game that are still on your Mac. You need to follow this guide to look in the Library folders. Next, download and install a fresh copy of just the base game then apply the 1.67 super patch. Now do the graphics cards stuff we’ve just done so you get the Found and Matched stuff showing correctly. Then try to launch your game again. FYI, once you’ve downloaded the game through Origin you do not need Origin at all to play, you can safely launch the game from within your Applications folder 🙂

      Like

  4. I have macOS High Sierra 10.13.6
    MacBook Pro 15-inch, 2017
    2,9 GHz i7
    16 GB RAM
    GPU Intel 630 1536 MB(0x591b) and Radeon Pro 560 4096 MB(0x67ef)

    I tried added your GraphicCards.sgr file info, shows 1 found in the DeviceConfig log. However the GraphicRules file makes me confused…

    Like

      1. Found 1 and matched 1 in DeviceConfig.log and after deleting Options.ini, no messages about unrecognised video card. Thanks!

        Like

  5. macOS High Sierra
    Version 10.13.4
    MacBook Pro (Retina, 15 in, Early 2013)
    Processor 2.7 GHz Intel Core i7
    Memory: 16 GB 1600 MHz DDR3
    Graphics NVIDIA GeForce GT 650M 1024 MB
    Intel HD Graphics 4000 1536 MB

    Like

  6. High Sierra ver. 10.13.6 (17G65)
    MacBook Pro (13 inch, 2016, two thunderbolt 3 ports)
    Processor 2 GHz Intel Core i5
    Memory 8GB 1867 MHz LPDDR3
    Graphics Intel Iris Graphics 540 1536 MB
    Device ID: 0x1926

    Like

  7. Hi there,
    I have recently bought The Sims Medieval and keep getting the “Service Initialisation Failed (0x0175dcbb)” error when I try and play on my MacBook. I went searching on how to troubleshoot and fix this so I can play and came across your thread.

    Here are my specs:

    macOS Sierra
    Version 10.12.6
    MacBook Pro (Retina, 13 inch, Early 2015)
    2.9 GHz Intel Core i5
    8 GB 1867 MHz DDR3
    Intel Iris Graphics 6100 1536 MB
    Device ID: 0x162b

    If you could please help me, I would really appreciate it, thank you! 🙂

    Like

  8. macOS High Sierra
    iMac (Retina 5K, 27-inch, 2017)
    3.8 GHz Intel Core i5
    8 GB 2400 MHz DDR4
    Radeon Pro 580 8192 MB
    Device ID: 0x67df

    Like

  9. macOS High Sierra
    MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
    2.3 GHz Intel Core i5
    16 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 640 1536 MB

    Like

  10. hi!
    EA sent me to your link here!

    Here are my device details:
    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
    Processer:
    2.9 GHz Intel Core i5
    Memory: 8gb 2133mhz
    LPDDR3
    Graphics:
    Intel Iris Graphics 550 1536 MB

    At this time I can’t even launch the main game. Could you help me?

    Thanks!

    Like

  11. Hiya, I have these details:

    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
    2.9 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Graphics 550 1536 MB
    Device ID: 0x1927

    Base game, WA, A, LN, P, UL, S, ITF & G installed. Can’t launch or get passed “Unknown Error”

    Thanks!

    Like

  12. MacOS High Sierra
    version 10.13.4
    iMac (Retina 5k, 27-inch, Late 2015)
    Processor: 3.2 GHz Intel core i5
    Memory: 8GB 1867 MHz DDR3
    Startup Disk: MacintoshHD
    Graphics: AMD Radeon R9 M380 2048 MB
    Device ID: 0x6640

    Like

  13. Hi, My mac is bit old and encounter this problem
    MacBook Pro (13-inch, Mid 2012), Processor 2.5 GHz Intel Core i5, memory 4 GB 1600 MHz DDR3, graphics Intel HD Graphics 4000 1536 MB,
    Device ID: 0x0166

    Thank you very much!

    Like

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