Sims 4 crashes or freezes when trying to access the Gallery or Library – workaround

This issue has been quite prevalent since the August 2019 patch. We have a thread running on it over at Answers HQ here. When the user tries to access the gallery and/or their Library the game will freeze but more often than not, crash.

SimsQARobo has helpfully suggested accessing the Gallery through a web browser but there does seem to be another fix which is working, it involves trashing a game file, EAWebKit.so, which rebuilds itself after a game repair.

Wordaround:

  1. Right click on the Sims 4 in your Applications folder and select Show Package Contents
  2. Navigate to Contents > Frameworks
  3. Drag the EAWebKit.so file to the Trash
  4. Open Origin, right click on the game in your Games Library and select Repair Game

The file will be recreated after the repair and you should now be able to access the Gallery and your Library again.

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Sims 4 now works on macOS Catalina – Patch 1.56.52

It’s patch day! And the BEST update is finally a working game in macOS Catalina – rejoice! This isn’t really much of a surprise given the announcement that 10.7 Lion users must not update their game to this patch if they want to carry on playing. It seems that making the game Catalina compatible  breaks it for Lion users, something to do with the ActivationUI file and Lion’s need for it to be in the game files. It’s a shame but Lion is 8 years old now so time to upgrade if you can. If your Mac is stuck at 10.7 Lion then unfortunately it does not meet the minimum hardware requirements for the game as it will be around 10 years old at least.

There are a couple of issues that have cropped up:

Error message – Unable to start: The Sims 4 is already running

  1. Move your Sims 4 folder to the desktop (this resets it back to default settings but all your data is safe in the folder you moved)
  2. Launch the game to the main menu then quit
  3. Open the Sims 4 folder you moved to the desktop then the saves folder. Select all your saves and drag them into the newly created saves folder in Documents > Electronic Arts > The Sims 4
  4. Do the same for the Tray, Mods and Screenshots folders

Game very laggy/game freezing and cursor beach balling  (fixed in Origin patch 11/10/19)

  1. Click on the game in your Games Library in Origin
  2. Click on the little cog under the Play button for Settings
  3. Click on Game Properties and uncheck the box for Enable Origin In Game for The Sims 4

If you are running Lion and have inadvertently updated your game you will need to update it via the Mac App Store. 10.14 Mojave is the current OS level but any version available to you from 10.8 Mountain Lion onwards will work. 10.15 Catalina will be available to all this month as a download from the Mac App Store.

Sims 3 for Mac to get a major update in early 2020

These really are exciting times for Mac Simmers! After EA_David’s announcement that Sims 4 is dropping support for Lion this week, he’s just announced that the Sims 3 is getting a big update. In a nutshell:

  • Sims 3 for Mac will be updated to support 64-bit (finally!)
  • It will also be updated to support Metal (yay!)
  • The update will be through Origin and will require existing users to uninstall their current game and install the new version
  • The update will be free to all users with a currently registered copy of Sims 3 and add on packs in Origin
  • The update is expected to be available in early 2020 although no exact date has been announced yet.
  • Requirements will be a Mac running macOS 10.9 Mavericks or later and be Metal supported.

64-bit information
The upgrade to 64-bit means that Sims 3 will run in macOS Catalina, the first macOS to completely drop support for 32-bit apps, which Sims 3 is. It will hopefully also mean the game should run much better than it ever has. This is because there is virtually no limit to the amount of RAM a 64-bit app can use whilst 32-bit apps can only access up to 4Gb RAM. The current version of the Sims 3 for Mac has only ever been able to use 2Gb RAM and is part of the reason for the frequent crashes and inability to run the game

Metal information
Metal is the graphics API introduced by Apple to replace OpenGL. For more in-depth information have a look at this Apple article. However not all Macs support Metal. The following Macs will be able to run the upcoming version of Sims 3:

  • MacBook models introduced in 2015 or later
  • MacBook Air models introduced in 2012 or later
  • MacBook Pro models introduced in 2012 or later
  • Mac mini models introduced in 2012 or later
  • iMac models introduced in 2012 or later
  • iMac Pro (all models)
  • Mac Pro models introduced in late 2013, plus mid-2010 or mid-2012 models with a recommended Metal-capable graphics card.

If your Mac is not listed above you will not be able to update to the new version of the Sims 3 but will still be able to play the current version.

I’ll keep this site updated with more information as it is released but this is really FANTASTIC news 😀