Sims 3 issue connecting to server – Workaround

Update 17/10/18
Puzzlezaddict has discovered that a working dll file is already hidden away in the base game files, see her accepted solution (second post, page 1) in the AHQ thread.

Update 16/10/18
We have an unofficial workaround for this issue now. The problem is caused by a Windows file, paul.dll, buried inside the Cider installation of the base game. I copied over the dll file from an install on an old Mac into the new installation and the game successfully loaded without any server connection issues. It’s with BIG thanks to a fellow Hero at AHQ, Henalexandre, for this workaround as he posted of another user on the French forums who was experiencing the same issue and figured out what was causing it. That user was beerxced79000 and you can find his thread here (go give him some XP, he’s amazing).

If you would like to do the workaround you need to download my paul.dll file from here and replace your existing one with it. To get to the file:

  1. Go into Applications > The Sims 3, right click on the Sims 3 base game icon and select Show Package Contents from the menu that appears.
  2. Navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin > Packs > TS3 where you should see four files.
  3. Trash the paul.dll file in that TS3 folder and drag my file into there from your Downloads folder.

PLEASE bear in mind that this fix is unofficial. Hopefully EA are working on an official fix 🙂 BIG thanks to puzzlezaddict who, thousands of miles away, spent last night testing this issue with me 💚


A new issue that’s arisen in the last few days with Sims 3 on macOS. The game will not load as it cannot connect to a server. This only affects new installs of the game. If you already have the game installed then you will not run into this specific issue.

You may also get multiple app icons bouncing away in the Dock:

At the moment we have no workaround but if you are suffering from this, PLEASE post in this thread at AHQ and click the Me Too button in the opening post – https://answers.ea.com/t5/The-Sims-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/m-p/7104362

I don’t believe this is a user issue, it seems like an issue on EA’s end so we need to make them aware.

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