Sims 3 and Sims 4 not loading save games

If you are running macOS Sierra 10.12, or later,  on your Mac and have iCloud Drive enabled then you may be having an issue with your saves. Is the game like new again every time you start it up and all your previous progress is gone? This will be because when you set up Sierra – whether as an upgrade, brand new install, or set up a new Mac – you will have been prompted to set up iCloud Drive. If you just ploughed forwards without reading the prompts, accepting everything the setup assistant was asking you (god knows we all do!) you will have set up your iCloud preferences to move your Documents and Desktop folders to iCloud. So every time your game loads it is recreating a brand new Sims 4 user data folder because it cannot find the original.

You can get round this by going into System Preferences > iCloud > iCloud Drive then click on the Options button and uncheck the box next to Desktop & Documents Folders:


This means that your Documents folder will stay localised on your Mac and not be pushed to the cloud. Your game will then happily be able to load your previous save from your Documents > Electronic Arts > The Sims 4 folder.

The following links explain iCloud Drive in more detail:


15 thoughts on “Sims 3 and Sims 4 not loading save games

      1. Hi, So I did everything you said and everything was working perfectly.Until I opened my game and it was the same.It made a new save file and everything.I figured maybe it was because the folders were in iCloud drive instead of the documents folder so I fixed that.It still keeps on making new folders!What do I do?


  1. I was able to move my documents and my Electronic Arts folder back to my macbook after disabling iCloud for Documents/Desktop, but the game still does not recognize my saves. Is there anything else I can do?


  2. My games disappeared and I found out that they were saving to iCloud.. I deleted all the iCloud files (as they were games I did not want) and my regular game files in the saves folder are all there, there are no duplicate folders of saves or tray, no other locations. I’ve tried creating a new household then saving and returning later, but nothing has worked. I don’t know where else to search/ find alternate spots the game could be saving to. Help!


      1. Yes, I have. I found another game folder in general with the recent saves but I tried to make a new game again, and it saved to a new, new folder. I transferred all files to the newest folder and it seemed to save but I haven’t tried to make a new family again to see if it would create yet again another folder.


    1. Repair it again in Origin. As for the new files being created, is there a The Sims 4 folder in the Electronic Arts folder in your Documents folder? If that folder is there then the game should not create a new one every time it loads as it looks for The Sims 4 folder on startup. Note that it must be called The Sims 4, no variation on that name will load. The file path should look like this – TS4 user data file path


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