This seems to affect every Mac user and has been around pretty much since the game was released. And you know what? I absolutely couldn’t care AT ALL.
IT IS A COMPLETE NON-ISSUE.
If Origin isn’t correctly tracking the amount of hours you spend playing the Sims 4, and the last time you played, then just accept it and move on. It does not affect gameplay in any way, shape or form. There are various posts that people have written over on the official games forum and AHQ regarding this and EA are aware of it.
I have a few questions for those people who are having meltdowns about this NON-ISSUE:
- Does this bug stop your game from loading?
- Does this bug cause your game to crash?
- Does this bug cause your game to freeze?
- Does this bug stop Origin from working?
- Does this bug stop Origin updating?
- Does this bug cause the game to not update?
- Does this affect your ability to play the Sims 4 in any way?
If you answered no to every single one of those questions then you need to evaluate what is important to you as a gamer. Because if it’s counting the hours you’ve played and the date you last played then I’m sorry, but you’re doing it all wrong.
I’ve noticed such a significant difference in my game since removing the characters from the CC filenames that I’ve uploaded an Automator Workflow and Application so others can just drag and drop their files to rename them. All instructions and download links are in my article here – https://bluebellflora.com/using-automator-to-remove-characters-from-sims-4-cc-filenames-on-a-mac/
If you are running macOS Sierra 10.12 on your Mac and have iCloud Drive enabled then you may be having an issue with your saves. Is the game like new again every time you start it up and all your previous progress is gone? This will be because when you set up Sierra – whether as an upgrade, brand new install, or set up a new Mac – you will have been prompted to set up iCloud Drive. If you just ploughed forwards without reading the prompts, accepting everything the setup assistant was asking you (god knows we all do!) you will have set up your iCloud preferences to move your Documents and Desktop folders to iCloud. So every time your game loads it is recreating a brand new Sims 4 user data folder because it cannot find the original.
You can get round this by going into System Preferences > iCloud > iCloud Drive then click on the Options button and uncheck the box next to Desktop & Documents Folders:
This means that your Documents folder will stay localised on your Mac and not be pushed to the cloud. Your game will then happily be able to load your previous save from your Documents > Electronic Arts > The Sims 4 folder.
The following links explain iCloud Drive in more detail: