CC and Mods not showing up in game

Lots of reports of CC and Mods not showing up in game recently so I thought a reminder on where your Sims 4 user data folder must be located may help.

Many of you install the game on an external drive to save space on your internal storage. Whilst this is fine and easy enough to do via Origin (Origin > Preferences > Installs & Saves > Game Library Location), you cannot do this with your user data folder. This is the Sims 4 folder that contains your saves, CC/Mods, screenshots, game settings, tray items and more. This folder must be located on your internal drive, the full file path should be Macintosh HD > Users > (your Mac user account name) > Documents > Electronic Arts > The Sims 4. You can check this file path by clicking on your Mods folder, holding down CMD and pressing i to bring up the info window for the folder:

Your internal storage may have a different name if you have renamed it, partitioned your drive, reformatted it, replaced it or are booting up from an external drive with a version of macOS installed.  If you have iCloud Drive enabled you must not have it set to store your Documents folder in the cloud as the game will not be able to find it and will create a new folder each time you launch it. For help with this please read this article.

The CC/Mods you use must meet the following criteria:

  • be only unzipped/extracted  .package files placed in the Mods folder. You can create your own sub folders within the Mods folder and place the package files in those folders if you like.
  • Sims 4 CC/mods only

If you download CC  in RAR, 7-Zip or another compressed format that your Mac cannot extract please read this article for further help.

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Sims 4 screen flickering

This problem has been around for a while and affected some Mac users but not all.

Symptom
When you play your game the screen will flicker and changing certain graphics options in-game doesn’t fix it.

Cause
Edge Smoothing settings in the Graphics Options in-game.

Solution
Play around with the Edge Smoothing settings in the Graphics Options menu. Try turning it off if you have it on or lowering it if you have it on high. Also try raising it if you have it on low.

Thanks to the wonderful people who have confirmed the issue and solution over on this thread at AHQ.

Sims 4 bouncing in Dock but not opening

This is probably the most common issue Mac users are now reporting on the forums and seems to stem from the December 2017 game patch. I’ve no idea of the exact cause but it does also seem to be exacerbated with the installation of the Cats & Dogs EP.


CC/Mod users
In a lot of cases it could be something as simple as incompatible CC/Mods so always make sure that your CC/Mods are compatible with the current patch level of your game. If they are not then you should move them out of the Mods folder until the creator updates them.


If you’re trying to load the Sims 4 but all it’s doing is bouncing up and down in the Dock there are several things you can try. Make sure you try to load the game after following each of the following steps, move on to the next step if your game still isn’t loading:

  1. Go into Documents > Electronic Arts and move the Sims 4 folder to your desktop.
  2. Turn off any antivirus you may be running, firewall, or 3rd party apps which ‘clean up’ files.
  3. Right click on the game in your Origin games library and select Repair Game.
  4. Run the Origin reset tool.
  5. Go into Origin > Preferences > Origin in-game and disable Origin in-game.
  6. Go into Origin > Preferences > Notifications and turn off all notifications.
  7. Go into Origin > Preferences > Application > Start Up Options and disable Automatically start Origin and Origin Helper Service
  8. Create a new user account on your Mac and try to load the game in that account.

Still not working? Try the super repair:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don’t drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download

Still not working? If you’re running a version of macOS prior to 10.11 El Capitan please consider upgrading to the latest version your Mac supports.

A lot of CC and Mods broke after the November and December patches so make sure any you have installed are fully compatible with your game version. You will need to check with the creator for any updates. Consider installing Sims4Studio for Mac so you can run any batch fixes for known CC issues.

I’ve set up a thread for this over at AHQ so please do either leave a comment below or head over there and post in the thread.