EA updated the Sim 4 back in April to comply with Apple’s notarisation policy. This resulted in all DLC (Expansion, Game and Stuff Packs) being installed outside of the Sims 4 app and in a standalone folder called The Sim 4 Packs in the same location as the game app is installed to, by default the User Applications folder, Users > User > Applications.
If you open the Sims 4 Packs folder you can see the game files for each pack. This is the contents of the Eco Lifestyle folder:
Since this update, repairing the game only repairs the base game and ignores all DLC. It also means that when you uninstall the game through Origin the Sims 4 Packs folder is ignored so you need to manually trash it.
This shouldn’t normally present an issue but removing or altering files within this folder, or if any files become corrupted, can impact your game and cause error messages. The Game Data Incomplete error message is triggered by the SimulationFullBuild0.package file and the ResourceSimulation.cfg file missing or corrupted.
The Pack Download in Progress error message is triggered by the ResourceClient.cfg file missing or corrupted.
A missing or corrupted thumbnails.package causes the llama missing icons error:
Simply repairing the game in Origin will not fix this. You need to trigger a re-download of the pack to replace the files causing the error. The easiest and quickest way to do this is to trash the relevant pack folder (see earlier screenshot above). This will prompt Origin to notify you of a pack available for download.
Download the pack and you should once again see the folder in the Sims 4 Packs folder with all relevant files present and hopefully not encounter anymore errors 🙂
The DiP_STAGED error that can show up when trying to patch your game seems to be caused when a user tries to update the game in a different user account on their Mac than the one where the game is installed to. Let me explain:
- You have two Applications folder available to you when you are logged in on a Mac:
- Macintosh HD/Applications (the system Applications folder)
- Macintosh HD/Users/[your user account]/Applications (your specific user Applications folder)
- Origin will normally install by default to Macintosh HD/Applications
- The Sims 4 will normally install by default to Macintosh HD/Users/[your user account]/Applications
- If you are logged into a different user account on your Mac to the one that the game is installed to, you will still be able to play it as Origin is installed in the System Applications folder and the game is played through Origin. However, if you try to update the game in the different user account you will probably encounter the DiP_STAGED error.
Make sure you are logged into the user account the game is installed to and update the game there. Occasionally this issue can completely break the game and unfortunately the only answer is to completely uninstall and reinstall the game.
In news that should come as a surprise to absolutely no one, The Sims 4 Eco Lifestyle Expansion Pack which is due to be released on the 5 June is not available for Mac users running the Legacy Edition. If you are running the Legacy Edition save yourself the money and grief and don’t pre-order it or buy it when it is released. Nothing you do will make it work on your machine. There is no fix or workaround. If bundles are available and they include Eco Lifestyle, you will not be able to run it. The system requirements are very clear on the Origin site and state that a Metal supported Mac is required. For those still living under a rock, Legacy Edition is for Mac users whose Macs do not support Metal.
OS: Metal required. Mac OS® X 10.11 (El Capitan)
CPU: Intel Core 2 Duo 2.4GHz Processor or better
RAM: At least 4 GB RAM
HARD DRIVE: At least 15 GB of free space with at least 1 GB additional space for custom content and saved games
VIDEO: NVIDIA GeForce GTX 680, AMD Radeon RX 560 or better
INPUT: Keyboard and Mouse
ONLINE REQUIREMENTS: Internet connection required for product activation.