Issues playing The Sims 4 on 16″ MacBook Pros

Seen quite a few posts now from Sims players with the 2019 16″ MacBook Pro whose games either crash constantly or have dreadful graphics with appalling screen tearing. The Config.log files are showing that the AMD Radeon Pro 5300M and 5500M are now supported but there are still issues. Symptoms may be:

  • Screen tearing
  • Game crashing, especially when trying to load a household
  • Flooring disappears and the terrain is visible
  • Black lines and patches in the game window

There are a few things that have worked for users and definitely worth trying:

  • Disable iCloud Drive in System Preferences
  • Disable Retina display in the in-game graphics options
  • Enable Vertical Sync in the in-game graphics options

You could also try toggling between fullscreen and windowed mode by holding down CMD, CTRL and F.

We have a thread running at Answers HQ for these issues too, please take the time to post your problem and click the Me Too button in the opening post so EA see it 🙂

New day, new patch, no apparent Mac fixes on the horizon

PC: 1.60.54.1020/Mac: 1.60.54.1220 has just been released with various bug fixes, none of which seem to address the multitude of Mac specific bugs starting to pile up.

If you’re on a Mac and no longer experiencing one or more of these issues please let me know so I can feel slightly happier that we’re not seemingly being overlooked again:

  1. Cannot run the game in macOS 10.11 El Capitan
  2. Cannot run the game in macOS 10.12 Sierra with AMD GPUs
  3. Static type lines across game screen
  4. Lines appearing over UI at bottom of the screen
  5. First Person View off centre
  6. Glitchy UI (not attributed to Mods)
  7. Shadow line following your Sim indoors
  8. Black square shadow under Sim

1 & 2 – are game breakers unless you update your version of macOS through the Mac App Store.

3 – may be fixed by turning off Edge Smoothing.

4 – can be fixed by playing in windowed mode.

5 – can be fixed by disabling Retina display in the in-game graphics options

6 – can be fixed by not skipping through the loading screens when launching the game

7 – no fix

8 – can be fixed by editing the GraphicsRules.sgr file (follow link above)

The Sims 4 Legacy Edition ‘Initialization error at start up’ in macOS 10.13 High Sierra

Update 25/11/19 – this issue has now been fixed in the Mac Legacy Edition patch 1.58.69.1610


Mac users running High Sierra on non-Metal supported Macs are reporting that the Legacy Edition of Sims 4 will not load successfully:

Unable to start:

Initialization error at start up.

[135dec40:90f690cf:00000075:495f32a0]

If you are getting this error there are two workarounds you can try.

Option 1:
In Origin right click/CTRL click on the Sims 4 in your Games Library, select Game Properties then Advanced Launch Options and choose English from the drop down menu:

After you have successfully loaded the game in English you should be able to switch back to your native language.

Option 2:

  1. Right click on the Sims 4 in your Applications folder and select Show Package Contents. You should now see three folders and one file in the Finder window:
  2. Click on the installer.plist file once to select it, go to Edit > Copy (or CMD and C).
  3. Open the Contents folder then the Resources folder.
  4. Right click on The Sims 4 app in the Resources folder (the one with the game icon)  and select Show Package Contents again. There should just be one folder in the Finder window called Contents.
  5. Go to Edit > Paste (or CMD and V) to paste the installer.plist file you just copied into this folder. It should look like this:
  6. You should now have the installer.plist file in two locations.

Either of these workarounds should result in a game that successfully launches. Hopefully EA will release a fix soon but in the meantime this should get you back in your game.