Sims 4 showing as Finalizing in Origin

The Sims 4 received a major update for Mac users in April. Not in terms of game content but changes to the way it is installed to comply with Apple’s notarisation terms for Catalina, enhancing the security of your system. As a by-product of the notarisation you may now see a greyed out Finalizing option under the game in your Origin games library when you install content, install a patch, or repair the game:

This is normal and is the OS checking that the download in Origin is all safe and ok to run. It can show as finalizing for any length of time, depending on your Mac hardware. The more powerful your CPU, the quicker it will complete the checks. You may notice the fans ramping up in your Mac during this process, that is normal as it is using a significant amount of CPU so is in need of sufficient cooling during the process. Occasionally the button doesn’t change and seems stuck on finalizing. Don’t panic if this is the case! Try the following to fix it:

  • Quit Origin and reload it. It may now say Play.
  • Click on the white cog that says Settings when you hover your cursor over it and choose repair:
  • Load your game by double clicking on the Sims 4 app in your Applications folder, as you would normally load any other app. This will automatically launch Origin and then the game. Remember you have two Applications folders, the system one and your user account one. By default Origin currently installs the game to your user Applications folder unless you have changed the setting. The locations can be found here:
    • Macintosh HD > Applications (your internal drive may have a different name but by default it is Macintosh HD)
    • Macintosh HD > Users > [Your User Account] > Applications

Sims 4 Packs not showing as downloaded in Origin since April 2020 patch

This isn’t really much of an issue as the packs are in fact downloaded and show up in the game but it is confusing some because Origin shows Download in the orange button instead of Play. The fix is super easy and requires creating a new folder in the Applications folder where the game is installed, and moving across a bunch of folders from the game app. Full instructions on how to do this are detailed in this thread at Answers HQ.

This is only relevant for users with an existing installation of the game. If you have installed the game since the 7 April patch you don’t need to worry about this as Origin has created the new folder for you.

How to successfully buy the Sims 4 in Origin

If you’re looking to buy the Sims 4 you need to be aware that buying it through Origin isn’t currently as straightforward as it should be. EA are really pushing Origin Access subscriptions at every step of the purchasing process, trouble is that Origin Access (OA) is not available to Mac users so a lot of new Sims players are unwittingly buying the OA subscription which is completely useless to them. The trial version of the game is also not available to Mac users so don’t even bother trying to download it.

  1. Go to Origin.com or download and install the Origin client. Log in with your EA/Origin account if you already have one or create a new one.
  2. Find the Sims 4 base game and click Get The Game:
  3. Ignore the massive adverts trying to get you to buy Origin Access and click on the Buy Now button:
  4. You will then be taken to the next option asking you which version of the base game you would like to buy. Click the one you want and follow the rest of the instructions. Ignore the Origin Access advert at the bottom of the page.
  5. For further help installing the game see full instructions here.

If you have unwittingly purchased an Origin Access subscription  and want to cancel it:

  1. Log into your Origin account
  2. Hover over your name in the bottom left corner and select EA Account & Billing
  3. In the web browser window that opens to your EA account page select Origin Access from the menu on the left side and follow the instructions to cancel the subscription