Fix for incompatible graphics for The Sims 3 on Mac

If you have one of the following Macs the chances are The Sims 3 doesn’t work for you. You can probably load the Launcher but the game gets stuck on the blue screen with the green plumbob. This is because your graphics card is newer than the game and isn’t included in the game files. We’ve now come up with a fix which should work. Huge thanks has to be given to tmethei over on the official forums who set the ball rolling and came up with the first workaround for this. Massive thanks also to the11thmoon and wendyp7 for their help in adding the details for the AMD Radeon R9 M370X and the Intel HD 6000.

As well as the game freezing at the blue screen you may also be experiencing the following error message when trying to restart the game – “Cannot start the process when the game is running. Please quit the game and try again”. You need to manually force quit the game in Activity Monitor. If you’re not sure how to do this please read instructions here.

Bear in mind this is still, and probably always will be, a work in progress so any and all input is hugely welcome and greatly received. It is also worth reading this page detailing a fix for the Unknown Error message that El Capitan and Sierra users with Late Night and/or Ambitions installed receive. Late Night and Ambitions are hugely problematic EPs and this fix may just be quite magical in getting the game working again for users with unsupported graphics cards.

Below is a list of all affected Macs. The Model Identifier accurately identifies your Mac and will determine whether you need to follow the given instructions. To find the Model Identifier click on the Apple logo in the top left corner of your desktop and then About this Mac. Now click on System Report. In the Hardware Overview you will see the Model Identifier: Model Identifier

If your Mac isn’t listed it’s because no one has posted a successful edit to the files for your Mac. You need to try and figure it out yourself. The steps are exactly the same but the text, and obviously the Device ID, will be different depending on which Intel graphics you have. If you manage to get the game working on a Mac which isn’t listed then help others and comment with what worked for you.

List of all Macs affected:

MacBooks:

  • Early 2015 12″ MacBook, Model Identifier: MacBook8,1 (Intel HD 5300, Broadwell)

MacBook Pros:

  • Late 2013 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1 (Intel Iris 5100, Haswell)
  • Late 2013 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,2 (2.0Ghz Intel Core i7 model only) (Intel Iris Pro 5200, Haswell)
  • Mid 2014 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1 (Intel Iris 5100, Haswell)
  • Mid 2014 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,2 (2.2Ghz Intel Core i7 model) (Intel Iris Pro 5200, Haswell)
  • Early 2015 Retina 13″ MacBook Pro, Model Identifier: MacBookPro12,1 (Intel Iris 6100, Broadwell)
  • Mid 2015 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,4 (Intel Iris Pro 5200, Haswell) 
  • Mid 2015 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,5 (AMD Radeon R9 M370X, Haswell)
  • 2017 15″ Touch Bar MacBook Pro, Model Indentifier: MacBookPro14,3 (AMD Radeon Pro 560, Kaby Lake) No edit needed, user will get the ‘unrecognised video card’ error but the game will run fine.

MacBook Airs:

  • Early 2015 11″ MacBook Air, Model Identifier: MacBookAir7,1 (Intel HD 6000, Broadwell)
  • Early 2015 13″ MacBook Air, Model Identifier: MacBookAir7,2 (Intel HD 6000, Broadwell)

Mac mini:

  • Late 2014 Mac mini, Model Identifier: Macmini7,1 (2.6, 2.8 Ghz Intel Core i5 and 3.0 Ghz Intel Core i7 models only) (Intel Iris 5100, Haswell)

iMacs:

  • Late 2013 21″ iMac, Model Identifier: iMac14,1 (Intel Iris Pro 5200, Haswell)
  • Late 2015 21″ iMac, Model Identifier: iMac16,1 (Intel HD 6000, Broadwell)
  • Late 2015 21″ iMac, Model Identifier: iMac16,1 (Intel Iris Pro 6200, Broadwell)
  • Late 2015 21″ iMac, Model Identifier: iMac16,2 (Intel Iris Pro 6200, Broadwell)

Preparation:

Click on the Apple logo in the top left corner of your desktop and then About this Mac. Now click on System Report.

In the window that opens click on Graphics/Displays on the left hand side: System Profiler

Make a note of the Vendor details and the Device ID (If you have the high end 15″ MacBook Pro with dedicated graphics you need to note down the details for that graphics card as the game will use the dedicated, more powerful card, not the integrated Intel): Device ID

Now go to Applications > The Sims 3, right click on The Sims 3 base game and select Show Package Contents. Navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin and copy and paste the GraphicsCards.sgr and GraphicsRules.sgr files onto your desktop. This is a backup in case the files get screwed up in the editing process.

Right click on the GraphicsCards.sgr file, select Open With then Other. Choose TextEdit then click on Open.

Choose your Mac:

The details you are going to be adding to the .sgr files now depends on what Mac you have. Click on the link below for your specific model:

Early 2015 12″ MacBook, Model Identifier: MacBook8,1 (Intel HD 5300, Broadwell)

Late 2013 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1 (Intel Iris 5100, Haswell)

Mid 2014 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1 (Intel Iris 5100, Haswell)

Late 2014 Mac mini, Model Identifier: Macmini7,1 (2.6, 2.8 Ghz Intel Core i5 and 3.0 Ghz Intel Core i7 models only) (Intel Iris 5100, Haswell)

Late 2013 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,2 (2.0Ghz Intel Core i7 model only) (Intel Iris Pro 5200, Haswell)

Mid 2014 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,2 (2.2Ghz Intel Core i7 model) (Intel Iris Pro 5200, Haswell)

Mid 2015 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,4 (Intel Iris Pro 5200, Haswell) 

Early 2015 Retina 13″ MacBook Pro, Model Identifier: MacBookPro12,1 (Intel Iris 6100, Broadwell)

Mid 2015 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,5 (AMD Radeon R9 M370X, Haswell)

Early 2015 11″ MacBook Air, Model Identifier: MacBookAir7,1 (Intel HD 6000, Broadwell)

Early 2015 13″ MacBook Air, Model Identifier: MacBookAir7,2 (Intel HD 6000, Broadwell)

Late 2013 21″ iMac, Model Identifier: iMac14,1 (Intel Iris Pro 5200, Haswell)

Late 2015 21″ iMac, Model Identifier: iMac16,1 (Intel HD 6000, Broadwell)

Late 2015 21″ iMac, Model Identifier: iMac16,1 (Intel Iris Pro 6200, Broadwell) – awaiting confirmation of fix. Try this workaround in the meantime.

Late 2015 21″ iMac, Model Identifier: iMac16,2 (Intel Iris Pro 6200, Broadwell) – awaiting confirmation of fix. Try this workaround in the meantime.


Related Pages –

 

 

 

 

 

 

 

 

 

 

 


 

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162 thoughts on “Fix for incompatible graphics for The Sims 3 on Mac

  1. Grace

    I am trying to do this but i can’t find the “show package contents” file after i clicked on the Sims 3. Help?

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      1. Grace

        Where? I think I’m doing something wrong, when i click on the Sims 3 in the application folder there is nothing that says “show package contents”

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  2. LML

    I have an Early 2015 Retina 13″ MacBook Pro, Model Identifier: MacBookPro12,1 and this unfortunately did not work, is there anything else I can try?

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  3. Gigi

    Please can you help me? I have a late 2012, 13″ Macbook pro, with a model identifier of 9,2 and Intel HD Graphics 4000. I would really appreciate help, I have too many Sims games to have to just give up the idea of ever playing them again, since switching to a Mac.

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    1. BluebellFlora Post author

      Your problem isn’t incompatible graphics because as you can see, your Mac isn’t listed. Your Mac is fully supported. Read the tips on how to play Sims 3 on a Mac.

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      1. Praxyn

        My Mac is also unlisted (MacBookPro 17-inch late 2011; ID: MacBookPro8,3; GC: Intel HD Graphics 3000 384 MB; Vendor: ATI 0x1002). I have read and ATT’s
        Let’s the suggested tips on How to Play on a Mac, attempted several fresh installs, but I still cannot get past the loading screen. And this is with just the basic game install, no expansions, no CC/mods. I have never been able to play this game on my computer, as I gave up the attempt about a month after Sims3 came out thinking, “If I just wait, the answers will come…”

        Having rediscovered my game now years down the line, I’d love to actually, you know… play it? 😛 Sadly, I haven’t read anything specific to the 17-inch MacBookPro, and none of the general Mac suggestions I’ve attempted have been successful. Thoughts?

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        1. BluebellFlora Post author

          Your Mac is supported but you haven’t stated what version of macOS you’re running, nor whether you’re trying disc or download? The 17″ was the same spec. as the high end 15″, just with a bigger screen.

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          1. Praxyn

            Apologies – running Sierra (was running El Capitan back in the day first time I tried to play) and am running from a DVD-Rom.

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          2. BluebellFlora Post author

            So the game is pretty much unplayable in El Capitan and Sierra due to it not being supported. EA haven’t released an update since January 2014. Even if you could get it to work you would have to download it through Origin as the disc version of the game is completely incompatible since El Capitan. Read through my Sims 3 pages and you’ll find more info – disc error issues, Unknown Error issues, the list is endless.

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  4. Katie

    Has anyone else tried this with the early 2015 12″ macbook (Intel HD 5300) – I followed the instructions step by step and it didn’t work for me 😦 Anyone else had much luck with this laptop? I know being fan-less it’s not exactly a ‘gaming’ laptop but I run sims 4 for hours and hours on end – I just miss the occasional half hour on Sims 3!

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  5. ginnystellar

    I just need to know something…. so I tried this fix on my early 2015 13 inch Air and now the game won’t save any of the options i select from the options menu, on any of the tabs. Please help!

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  6. Leslie

    I’m having terrible problems (rainbow people, game crashing) and tried your fix but it isn’t working. Mine is listed, but some of the information is different. Mid 2015 Retina 15″ MacBook Pro, Model Identifier: MacBookPro11,4 (Intel Iris Pro 1536 MB)

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    1. BluebellFlora Post author

      What information is different? I know that some people have managed to get it to work on your MBP. Some of the EPs do seem to make it unplayable again, specifically Late Night and Ambitions.

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  7. Isabelle S.

    Okay here’s my fix. I know that graphics cards are an issue, they were with mine. I have an early 15 Macbook pro and I’ve been fighting trying to play the Sims 3 for almost a year now. I finally figured it out. It’s not convenient but it works. I plugged my macbook pro into my TV with a HDMI cable and it worked! I also installed ALL of my games by disk only, and I run them by disk only. Bummer because on my other computer that that I no longer use (because my sims on that computer crashes every 30 minutes) I found out that I had bought the seasons and university life through origin. I can live without University but I NEEEED RAIN! Somethings so calming about a storm in the sims. Well That’s my two cents. Believe me, I called EA about 1,000 times AND I went to the Apple store and was there for about 45 minutes talking to about 3 different people. I think I actually went twice. They told me to call the Mac helpline and they did nothing so my mom who is an engineer ended up fixing it. My mom is the best. ❤ I love you Mom! ❤ ❤ ❤

    – I also found out that El Captain is not compatible with the Sims 3. Is this right? That's what the EA guy told me on the phone. So if you are thinking of upgrading don't do it. And if you are thinking of downgrading to Yosemite (which is what I have) USE DROPBOX! It's free (unless you got a lot of stuff) and It's really easy and awesome to use! The Sims 3 literally takes up all of my gigabytes of space so I installed the dropbox app and store all of my documents on the internet. Plus I can access them from anywhere! And it's really easy to re-boot a computer and upload all my files. Just some advise, but you do what you want.

    Hope this helps some people. Here's a link for connecting your mac to a TV –

    https://support.apple.com/en-us/HT202351 – For connecting to displays

    https://support.apple.com/en-us/HT201834 – For closed notebooks (Keyboard and Mouse style)

    PS – I actually tried to hook up to a projector but that didn't work. I'll try it again with an upgraded lightbulb or something. Wouldn't that be awesome? 7 feet across of Sims!

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  8. kaylar97

    Ever since downloading mine i have never even seen the loading screen anytime i try to open the game i always get “an unknown error occured” right from being on origin. I have a macbook air 13″ from auagst 2015

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  9. Sofie

    I have the MacBookAir6,2, and it starts, but it glitches and freezes. I don’t want sims 4 because they skip the toddler age. Is there any mod or patch that can help my sims run more smooth?

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    1. BluebellFlora Post author

      That’s because you should be right clicking on the base game within the folder, not the folder itself

      “Now go to Applications > The Sims 3, right click on The Sims 3 base game and select Show Package Contents.”

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  10. Sophie Hoskin

    i have the early 2015 macbook air 13″. its all worked, except when the town loads its pretty much a grey screen with the odd bits of town loaded. how do i fix this? also doing these changed seems to void the uninstallation for me

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  11. Sophie hoskin

    Also ran into an error saying the game can’t start bcos it’s already running. I’ve closed off all applications (force quit too) and still does the same thing 😦

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  12. Gemma

    This doesn’t work for me and I have the early 2015 “Macbook Air” 13″. Could you please get back to me as soon as possible

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  13. Edward Lemos

    Hello, Bluebell,

    greetings!
    first of [and above] all, my sheer gratitude for your blog and your predisposition in helping us — Sims™ 3 users — with your time plus all the data you assemble.

    i’ve been facing some snags with my Mac Mini [the late 2012 model] — a computer used mostly for playing Sims™ 3 and to navigate these turbulent Internet waters. even though the Mac video card model is included and described in both GraphicCards.sgr and GraphicRules.sgr [as “IvyBridge”], i often get the “exception raised” crash when starting the game.
    it’s a peculiar situation since,
    • i repeatedly delete the cache documents from the ./Documents/Electronic Arts/The Sims 3/ folder before i start playing;
    • even though the Mac Mini has a large amount of memory, i also purge it with “Memory Clean” — a free application i downloaded from the App Store — before i begin playing (and, at times, when playing the game).
    [ note: the above procedures were gathered from several sites ]

    below is a brief radiography of the Mac Mini:

    Mac mini
    Late 2012
    Processor 2.3 GHz Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics Intel HD Graphics 4000 1024 MB
    Software OS X 10.9.5 (13F1808) [ note: kept only to play Sims™ 3 ]

    • Hardware Overview:
    Model Name: Mac mini
    Model Identifier: Macmini6,2
    Processor Name: Intel Core i7
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MM61.0106.B0A
    SMC Version (system): 2.8f1

    • Intel HD Graphics 4000:
    Chipset Model: Intel HD Graphics 4000
    Type: GPU
    Bus: Built-In
    VRAM (Dynamic, Max): 1024 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0166
    Revision ID: 0x0009

    after doing some research and reinstalling [earlier today] OS X 10.9.5, i’m inclined to believe the graphics card is not powerful enough even to handle a light game scenario — e.g. one without “Mods” and “Downloads.” i actually tried it; the game crashed when opening.

    i don’t know what else to do, Bluebell; any thoughts or ideas are truly welcomed.

    kind regards,

    Edward

    P.S.
    when i was about to finish writing this message, i accessed one of your article’s link — http://forums.thesims.com/en_US/discussion/comment/11491575/#Comment_11491575. i shall try Ashpeef’s suggestion, “starting the game directly, bypassing the Launcher.”
    cheers.

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    1. BluebellFlora Post author

      Yep, it sounds like your Intel HD 4000 is to blame. It doesn’t matter that you have 16Gb RAM, the game can only access up to 2Gb. This is thanks to Cider, the ‘wrapper’ applied to the Windows version of the game to make it Mac ‘compatible’. Upgrading your OS to Yosemite may help as I think it should up the VRAM for the graphics to 1.5Gb. I can’t remember if it was Yosemite or El Capitan which gave the integrated graphics a further VRAM boost. If you upgrade to El Capitan you may need to uninstall and reinstall the game again as it has been a bit buggy.

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  14. Edward Lemos

    Bluebell,

    greetings! [i] hope this message finds you well and happy.
    thanks for your prompt answer; it took me a little time to respond you for i was (and still am) in the middle of a complicated [music] production, and my days have been about six hours too short.
    anyway: i asked a friend who is an engineer as well as a Mac technician about these problems my Mac mini has been facing, and he asked me to perform some video tests — benching and two other methods — in order to establish where the problem really resides.
    i did. after looking at the results, he asserted;
    • the version of Cider used by [r. 8359] partially conflicts with OS X 10.9.x and newer, especially with the Sleep/Wake and Standby [system] configurations;
    • the Mac Mini, for having 16 GB RAM, should be allocating more VRAM than it presently does.

    he then suggested i should try some simple procedures; i did, and now i’m able to play Sims™ 3 again. even though i use a Mac Mini, these should work on every Mac:

    1. turn-off the Sleep/Wake and Standby configurations via Terminal (so it is coded onto startup):
    – go to the Utilities folder (shift+command+u) and start “Terminal” by double-clicking it,
    – when Terminal opens, type “sudo pmset autopoweroff 0” (without the quotes) and press “Return.” the program will ask for the Administrator’s Password; type it, then press “Return” again,
    – when the above process finishes and Terminal prompts the computer name, type “sudo pmset standby 0” (again: without the quotes) and press “Return.” Terminal probably won’t ask for your password this time,
    – finally, type “pmset -g” to confirm that the changes were made.
    these should be the new pmset readings for autopoweroff and standby:
    standby 0 <—–
    Sleep On Power Button 1
    womp 1
    autorestart 0
    hibernatefile /var/vm/sleepimage <—– :\
    darkwakes 0
    networkoversleep 0
    disksleep 0
    sleep 0 <—–
    hibernatemode 0
    autopoweroff 0

    by doing this, the user avoids conflicts between Cider and the OS X's Power Management system;

    2. do you see the line where "hibernatefile /var/vm/sleepimage" appears?
    "sleepimage" is a huge (almost 5 GB and rather unnecessary) image file used by the system for its waking-up; yet, if the user chooses, s/he may delete it — no harm will be done, but 4.97 GB will be saved in the process.
    to access the ./var/vm/ folder easily, the user should employ the "Go to Folder" command (from the Finder: shift+command+g) and type "/var/vm/" without the quotes. also, to delete the file, the Administrator's Password will be necessary;

    3. the preference file "com.apple.windowserver.plist" (/Library/Preferences/com.apple.windowserver.plist) should be often deleted — especially after a major system update — for it gets easily corrupted. OS X will reconstruct it during startup, so no harm is done;

    4. pressing and holding the "Shift" key during startup loads the Mac in "Safe Mode." this procedure helps to "clean" the system, thus should also be taken frequently. when used, the "Shift" key may be released when the Apple logo and progress bar appear.
    further, to leave "Safe Mode," just reboot the Mac without holding the "Shift" key;

    5. lastly, it's a good policy to often boot the Mac resetting its NVRAM. in order to do it, one shall hold the "Shift+Command+P+R" during startup until the computer restarts and s/he hears the startup sound for a second time.

    that's it so far, Bluebell.
    i now shall get back to work, hence i leave you with a friendly hug and my deepest gratitude.

    kind regards,

    Edward

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    1. BluebellFlora Post author

      That’s really helpful and informative – thanks! But, I don’t understand why the Sleep/Wake and Standby configuration can cause issues with the game? Although if it is memory related, as you say, then your Mac should easily be able to handle it as it has 16Gb RAM? The game is not capable of using over 2Gb RAM because Cider was never updated to address the LAA (Large Address Aware) issue and increase the RAM to 4Gb like the Windows version of the game was (I think it was patch 1.17 or around that time that PC users got the update). You can even see the RAM limit in the game files – right click on the game in your Applications folder and select Show Package Contents then navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin and open the Sims3.ini file (TextEdit will open it). There will be a line near the top that says MemoryUsageLimit = 20000000 It’s crap but then Cider was evil and EA should never have used it, we really got a raw deal 😦

      The NVRAM is a great tip and I already suggest it in my Sims 3 help threads on the forums but maybe I should add it to this one too. Safe mode is good but I wouldn’t recommend doing it very often. If it is necessary to do it often then it’s a very good indicator that all is not well with your Mac overall so normally a clean reinstall of the OS does wonders.

      And the WindowServer. This was a bug in Yosemite but I believe it was patched in an update and is no longer an issue? The problem was excessive CPU usage which can be easily identified in Activity Monitor. There’s a great article here about it when it was identified back in 2014.

      I love all tips and help so keep them coming! Without suggestions and workarounds I think the Mac community would have given up on Sims 3 a long time ago.

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      1. Edward Lemos

        hello, Bluebell,

        greetings! [i] hope everything is going well with you and your loved ones.

        thanks for sharing this great article — “Prevent the WindowServer process from dragging Yosemite down.” Mavericks [the OS currently installed in my Mac “petite”] suffers with a similar issue when handling Cider; one more reason for its tendency to crash.

        >> “I don’t understand why the Sleep/Wake and Standby configuration can cause issues with the game.”

        as far as i grasped:
        Cider — during game opening, and through the usage of Apple Events (arguments related to Global System Dictionary) — tries to modify some of the system’s settings, especially those associated with the Energy Saver.
        if you have “/The Sims3.app/Contents/MacOS/cider” opened with a text editor such as BBEdit, you can clearly see such arguments throughout the wrapper’s document.
        the reason might be related to intermittent bugs from Leopard till Mountain Lion ( OS Xs 10.5 ~ 10.8, 2009 ~ 2012) that affected the video output, and were generated during the StandBy and Sleep/WakeUp processes.
        [ note: i remember them well: my Mac would wake with flickering video, washed-out colours, total blackouts, and so forth. these bugs have been solved in Mavericks and newer OS. ]
        i guess that’s the motive The Sims™ 3 — actually Cider — won’t allow the system to get into Sleep Mode; it was/is its way to deal with these issues.
        now: since Mavericks’ and newer systems handle events differently — the Global System Dictionary and Applescript have been rewritten several times since Leopard —, and because Cider is such an old wrapper, it’s just bonafide to tell both root and system to leave the Standby and Sleep/Wake settings “alone.”

        that’s what i understood, Bluebell. i might be going completely wrong about the matter, yet it makes sense. when (and if) i get the time, i shall investigate it deeper: probably most of the problems described here can be solved by tinkering Cider itself.

        [i] wish you a great weekend;
        best regards.

        Edward

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        1. BluebellFlora Post author

          Cider trying to monopolise the OS makes perfect sense. My Mac does weird charging things when I play TS3 and never goes to sleep. I think EA all but gave up on updating the game because of the Cider issues. They confirmed they used a 3rd party here to produce the Mac version. I also had correspondence with Transgaming where I asked them why the game does not perform on an equal footing with Windows users, as was stated on their website. They just bounced it back to EA saying it was up to them to produce the game as the developer buys the licence from Transgaming, Transgaming just provide the tools with which to do the execution. So I completely agree, Cider needs some updating but without the tools or knowledge I’m not the person to do it, even though I would LOVE the challenge 😀

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          1. Edward Lemos

            Floral Bluebell,

            a sunny “hello” from a freezing [but stunning] South-American winter morning.

            the Internet still astounds me; what an amazing library it is.
            right after writing to you early this morning, i decided to take a quick tour on the subject “Cider Wrapper:” Google and Yahoo presented me with the (already standard) many-million results — most of them gibberish; some, however, were quite solid.
            after the usual ping-pong (follow a link from a forum answer, follow another one from a blog, etc.), i was taken into a forum named “Porting Team” — http://portingteam.com/frontpage —, built in 2009 and maintained by Mac users interested in porting games from other platforms into OS X.
            there is a great deal of information in the forum; only by skimming through few threads, i became aware it is a sort of a miracle to see Cider functional under OSs such as Mavericks or Yosemite-El Capitan [especially with the new screen and Mission Control features drenched in the latter].
            one of the forum users, a fellow that goes by the handle “Drakulix,” have already worked on three different projects for The Sims™ 3. if it interests you, Drakulix’s files may be downloaded from his Media Fire account: https://www.mediafire.com/?g5ud1k26lbbkg.
            [ note: there are several Cider projects in Drakulix’s account; the Sims™ 3 files are named “Cider XXXX sims3.app.zip” ]
            although Drakulix’s Cider versions appear to be rather old (the most recent Cider build reads 3052, while The Sims™ 3’s info.plist schema informs “CiderBuild 9355”), i shall try them some time in the near future. concurrently, since the game will be ported onto OS X, i believe a native Windows copy of Sims™ 3 is needed. [i] will have to visit some torrent sites for that. 😛

            porting is an unknown and dark territory to me; luckily, there are forum members willing to help. i’ll bother them. 🙂

            that’s it, Bluebell;
            thanks again for your time and [awesome] help, and please accept my apologies if I monopolized your attention.

            kind regards,

            Edward

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  15. Amy Ryan

    Hey Bluebell,

    I don’t have the issue of sims not loading past the plumbob but I do have very basic looking graphics when I play, and no amount of changing the graphic settings is helping! Do you think that this could help my situation? I love sims but having graphics worse than sims 1 is just not worth it 😦

    I have a 13 inch macbook pro retina with an Intel Iris Graphics 6100 1536 MB

    Please help! ❤

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  16. KDavis

    Hi, I tried the work around for my early 2015 macbook pro 13 inch retina and unfortunately it didn’t fix anything. One thing I noticed though, the instructions say to make a note of the vendor ID as well as the Device ID but then only ever say to sub in your individual Device ID. Was the Vendor ID supposed to be used somewhere?

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  17. Léa

    Hello,

    I’ve tried to fix my 2015 MacBook Pro with your tuto and it sometimes work. I tried to change the resolution following your advices but it didn’t work and I don’t remember the original resolution that I would like to put again, can you tell me its value please ?
    Thank you for your tuto, it was very helpful!

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  18. Léa

    Hello,

    I’ve try to fix my MacBook Pro following your advices and it sometimes work at random. The thing is that i’ve edited the resolution and I don’t remember it’s original value, can you tell me which was it ?
    Thank you for your tuto, it was very helpful!

    Like

    Reply
  19. Vivian nguyen

    I have an early 2015 macbook pro with retina and tried the following steps, but i could not to get to the part where the searchbox was needed, i couldnt pull up :elseif (match(“${cardName}”, “*IvyBridge*”)) and then when i tried to save my text after putting in the deviceid, it never asked me if i wanted to override, is that a problem?

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    1. BluebellFlora Post author

      Does it have the Intel graphics mentioned in the article? I could look it up for you but the best way to learn is by doing things for yourself I always find :p

      Like

      Reply
  20. Hannah

    Hi BluebellaFlora,

    Unfortunately it didn’t work for me 😦 I have the Early 2015 MacBrook Pro (13″, Intel Iris Graphics 6100) and I followed your directions to a T. I tried to open it and I’m still getting the blue screen with the green diamond. I even double checked screen to screen to make absolute sure it matched completely. I have three expansion packs, so went ahead and replaced IvyBridge in the GraphicsRules.sgr file for all three, and the screen is still coming up. Do you have any idea of what the problem could be? Any possible solution? Thank you for trying to help us sad little Mac Simmers 😦

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  21. Smay

    Hiya,

    I have a Mid-2014 MacBook Pro, but with a 2.6 GHz core and an Intel Iris 1536 graphics card. I saw Mid-2014 on your list, but because the numbers were different I wasn’t sure if I use a different process. I have no problem loading or playing the game, but after a period of time it does start to get a big funky and rainbowy and makes it very difficult to use build or buy mode (half the graphics just aren’t there so I don’t know what I’m clicking on in the menus).

    If this is the problem that this tutorial is meant to alleviate, then can you please point me in the direction of which link I should use?

    Thanks!!

    Like

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      1. Smay

        So I followed all of the steps set for my Mac (I triple-checked the ID number) but it still loaded with rainbows, and once the game loaded play was stunted and a bit bumpy (the Sims weren’t moving smoothly with the clock) and then one just turned invisible entirely. Also, Memories and Tutorial notifications kept popping up even though I had them disabled in options (I went back to check, re-enabled them, then disabled them again, and they kept coming up anyway).

        I have a Mid-2014, as I said before, and followed this page as well as the tutorial for “Mid 2014 Retina 13″ MacBook Pro, Model Identifier: MacBookPro11,1 (Intel Iris 5100, Haswell)”

        Any idea what’s wrong?

        Thanks!

        Like

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        1. BluebellFlora Post author

          Yes, the Intel graphics you have are not compatible with the game. This fix is a sticking plaster, EA need to release a patch to support the Intel Iris cards but they never will as they are done with Sims 3, especially on the Mac as they were using a 3rd party to wrap the game using Cider. Have you tried with just the base game?

          Like

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  22. Tan

    Hi BluebellFlora, first of all thank you for the solution, but somehow it didn’t seem to be working for me. I want to try out a new possible solution, which is by installing Sims 3 via CD (there are CD entries which you can connect to your MacBook Air via USB). Do you have any confirmation on the possibility of it working? Thank you in advance.

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    1. BluebellFlora Post author

      The issue is caused by unsupported Intel graphics, it has nothing to do with which media you are using to install and play the game. If you decide to play the game from the DVD you should be aware of this issue if you are running El Capitan.

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      1. Tan

        Luckily I am running Yosemite. Anyway so are you saying that no matter which media I use to install and play the game, there will be the same problem? Because all the posts that I’ve seen about this problem had a “(origin download)” in their title?

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        1. BluebellFlora Post author

          Yes, it is a hardware issue. If you open the GraphicsCards.sgr file you will see a long list of all the supported graphics cards. If your Intel chip isn’t there then it is unsupported and not compatible with the game. I have read thousands of post on this issue in the last 2-3 years, the users are playing both disc and digital copies of the game (or attempting to!).

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  23. leah

    hello. I´m trying to open the file in TextEdit, but nothing shows up in TextEdit? I have tried many times now, and it doesn’t seem to work! Help???

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  24. Starling

    I have a 2016 iMac with an Intel Iris Pro Graphics 6200 card. I do not have a retina display. The only expansion packs I have are loft stuff, nightlife, and pets. The game will load and play but will crash randomly based on sim graphic glitches I believe. A sim or a pet will turn all green and red and wierd colored while in edit mode or as a screen loads and the crash usually happens right after that. Sometimes the buttons and things will disappear as well even though I can still click on them if I put the mouse in the right place.

    After having it crash several times in family edit mode I found a work around simply by increasing all the details levels of the graphics from mid or low to high on everything. Now that my game is progressing and there are more custom details popping up like randomly generated horse coats and new random looks on sims it is crashing again.

    Any ideas? My mac is newer than all the models listed in the post here and I am running on El Capitan.

    Like

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    1. BluebellFlora Post author

      Yes, you have this issue – unsupported graphics. You need to edit files as discussed in the article. I believe your Mac is the Late 2015 21″, model identifier 16,1 with Intel Iris Pro 6200? If I’m wrong please can you provide the model identifier?

      Like

      Reply
      1. Starling

        Yes you are correct. I’m sorry I am not really familiar with computer stuff. I have used the fixes provided and it seems to work so far. I get an error now that says my graphics card isn’t supported but it hasn’t crashed yet. I will test out making a new family with all custom color cloths, etc. today and see if that causes any crashes. Thank you for your hard work on this.

        Like

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        1. BluebellFlora Post author

          No worries 🙂 Can I ask what lines you put in the Graphics files to make it work? It will help others with the same Mac as you because I haven’t had a definitive answer from another user which is why your Mac doesn’t have a specific page.

          Like

          Reply
  25. Starling

    Alright so I replaced the lines as described in the fix for the Intel HD 6000 post with IntelHD6200. When I did that it made my map disappear. So I put the original files back in the Sims3 original game folder and just added a few lines to the graphics rules file in the expansion pack for Pets.
    The lines I inserted have a little + behind them.
    elseif (match(“${cardName}”, “*4?00*”))
    seti cardLevel $cardLevelLowmedium
    seti isCardMatched true
    elseif (match(“${cardName}”, “*SandyBridge*”)) +
    seti cardLevel $cardLevelMedium +
    seti isCardMatched true +
    elseif (match(“${cardName}”, “*IntelHD6200*”)) +
    seti cardLevel $cardLevelMedium +
    seti isCardMatched true +

    So far my map is back and the weird glitches with coats and custom clothing seems to still be happening but it hasn’t crashed. It does seem as though some glitch has happened with my butler. He gets out of bed and just disappears.

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    1. BluebellFlora Post author

      Oh that’s great, thanks! The map thing seems intermittent so don’t be surprised if it disappears again. I don’t think the butler disappearing is linked, that sounds like a different issue. Have you tried using NRaas Errortrap? It’s a great Mod.

      Like

      Reply
  26. Natalie

    I can’t find where to put card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    card0xc8:e0:eb:32:7f:ad “IntelIrisPro”
    on my World Adventures EP!!!! 😦 also thank you so much for the help ❤

    Like

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  27. Rakai Tichborne

    Hi! So I tried to follow the guide for the MacBook 8 1, only to find that I have the MacBook 9 1… The fix didn’t work, would that be the problem?

    Like

    Reply
  28. Michelle Casas

    Hi, I have a Macbook Pro 9,2, and each time I try to open Sims 3 from Origin, I get ‘An Unknown Error Occurred’.
    There doesn’t seem to be a guide for my type of mac, so I was wondering if you could tell me what I should do to get the game working?

    Like

    Reply
  29. Ally

    Just got a Macbook Pro of the “Early 2015 Retina 13″ MacBook Pro, Model Identifier: MacBookPro12,1 (Intel Iris 6100, Broadwell)” variety. I have Sims 3, World Travels, Generations, and Seasons. I followed the advice on this page and was able to update GraphicsCards.sgr for the base game as well as GraphicsRules.sgr for the base game and Seasons; however, the other 2 expansions didn’t have “IvyBridge” anywhere in TextEdit. I changed what I could and the ‘game mode’ graphics are great, but when I go to the ‘edit town mode,’ I see icons, but no picture (it’s just all light blue with the icons indicating houses, lots, etc.). Any advice?

    Like

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  30. SarahC

    I have the late 2013 Retina Pro 15″, and as per usual my problems are with Late Night and Ambitions as well as the two stuff packs Fast Lane and Outdoor Living stuff. Everything else functions but those two. I don’t even see the packs installed in my folder despite seeing everything else. I’m going to try this fix but I’m wondering if you have any suggestions or have heard of anything being done. I have the physical CD’s for those packs as well, so I’m wondering if I install them they might work since they are the Mac/CDROM Compatible?

    Like

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    1. BluebellFlora Post author

      I doubt it but you can try. If you’re running El Capitan or Sierra you’ll probably get the no disc error so will have no choice but to download from Origin.

      You need to be a little more specific about your Mac too. Apple produced two main configurations for the 15″, one with Intel and one with Intel and NVIDIA.

      Like

      Reply
      1. SarahC

        I’m currently running the Sierra, but my graphics are this: NVIDIA GeForce GT 750M 2048 MB
        Intel Iris Pro 1536 MB With the 2.3 GHz. I mean It’s just the oddest thing, in my opinion, that the other EP’s and SP’s work except for those two EP’s and Sp’s. I’ll try and let you know if it goes through- if not I suppose I just have to get used to playing with no Bridgeport huh lol?

        Like

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  31. Kristina

    Hello! I have the early 2016 Macbook Intel HD Graphics 515 1536 MB. I have recently downloaded my Sims 3, Generations and University life. Everything was fine. Then, I went to open the actual gameplay for the first time. For a mere shining second the green plumbot with the blue screen had appeared. Then… black screen with nothing but my mouse. The only way I could get out was by restarting the computer using the power button and left-click hold-down. If you would be so kind to help me you would make my simming life. Thanks.

    Like

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    1. BluebellFlora Post author

      The new MacBooks, pretty as they are, are absolutely not designed for gaming by any stretch of the imagination. They are low powered with basic CPUS and Intel integrated graphics

      Like

      Reply
  32. Reese

    I have a late4 2014 27 inch iMac with retina display…help? The base game works but it does not work once I install expansion packs. Late Night, University Life, Ambitions, Island Paradise, Pets, World Adventures and Supernatural…

    Like

    Reply
    1. BluebellFlora Post author

      You and many others, as you can see from the comments and myriad of forum posts about the issue. Perhaps you should try following the instructions for your AMD GPU and see if it helps?

      Like

      Reply
  33. Johanne

    Thanks a lot for spending your time and energy on helping people with this!
    I did the graphics fix for MacBookPro12.1, plus I downloaded the origin update (https://bluebellflora.com/2016/02/19/new-sims-3-update-for-mac-users/).
    I know it said that there’s still issues with this Mac, but for the first time (!) I actually got past the blue screen with the green plumbob!! For a while everything seemed fine (except the neighborhood was completely gray), but after playing around in CAS for a while, I started getting more trouble with the graphics. Some of the stuff was invisible, and then I couldn’t see the buttons to save the sim etc.
    Could it just be the origin update, and not that the graphics fix doesn’t work properly? Because here it says that I have version 10.3.3.1865 – 0, and not 9.11.6.18959 as it says it should be in your article.

    Like

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    1. Johanne

      Oh, and forgot to mention that now I can’t get past the blue screen again.
      And I think the reason I have a different version of Origin is that when I started it for the first time after downloading, it started updating Origin automatically.

      Like

      Reply
    2. Johanne

      Okay, so when I followed these steps and commented that it didn’t work properly, I had Mac OS Yosemite. Yesterday I upgraded to Mac OS Sierra, and since that I’ve been playing for ten hours!! It finally works

      Like

      Reply
  34. Marilia

    I have an iMac (21.5-inch late 2012) there’s no option on the links so can I use late 2013’s?
    I also can’t uninstall anything because the uninstaller got damaged after I installed Ambitions 😦

    Like

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  35. Frederik H.

    Hi!

    I tried all of the graphic things on my early 2015 13″ MacBook Pro retina with the Intel Iris 6100.
    I also tried it without launcher, as well as with the launcher, but it just doesn’t start up further than the Blue screen with the green diamond.

    can someone help please? – i’m trying to help my girlfriend with this.

    Thanks a lot!!

    Like

    Reply
  36. PJ

    And if so where do I find the device ID on an Early 2015 13″ MacBook Air, Model Identifier: MacBookAir7,2 (Intel HD 6000, Broadwell)

    Like

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  37. Kendyl

    I have a mid 2012 MacBook Pro and I cannot download Nightlife. If I do, I get the “Unknown error occurred” message. My other expansion packs work though. I heard there were problems with Sierra and that it was due to the graphics. Is there anyway I can get Nightlife back?

    Like

    Reply
    1. BluebellFlora Post author

      By wiping your Mac and reinstalling up to Yosemite. Late Night and Ambitions are pretty much unplayable in El Capitan and Sierra. There were a few 2012 MacBook Pro models though so it would help if you were a little more specific 🙂

      Like

      Reply
  38. SweetPixie

    I have the MacBook Pro 2016 touch bar. it has Sierra. Does this mean I can’t play my other expansions? 😦 I would like to try this work around but I don’t know what to put in the .sgr files.

    Like

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      1. SweetPixie

        owww 😦 I’ve tried to type in my hardware in the .sgr files like the threads I found in the forums. No luck. though I might be doing it wrong too haha Does the .sgr files for files that do not show when installed? Like in my case, it goes through install but the shortcut doesn’t appear in my app files.

        Like

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  39. Kendyl Tullis

    I have tried to follow this guide but get stuck. I had a mid 2012 macbook and it says you need to add to the .sgr file, but my ID numbers are already in it. My game still runs except I can’t see the town on map view. I can still click on the locations and go there, but it actually takes a lot from the game. The latest version I have is University

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  40. Ellie

    Hi, I have an Early 2015 MacBook Pro with Intel Iris 6100. I never had an issue loading the game, but the graphics were terrible – very pixelated and low-quality. I followed the steps for that device, and when I loaded up the game, the entire town was grayed out. I also got a message upon reaching the loading screen that said my video card was unrecognized. Did I do something wrong??

    Like

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    1. chad

      Hi Ellie,

      What did you do exactly for it to work?

      I too have the Macbook 12,1 and did all the steps regarding changing the graphics files but still stuck on the plumbob screen and receiving the error “The Sims 3 quite unexpectdely”. I have the version 1.67.2.024017 if that means anything.

      Thanks for your help!

      Like

      Reply
  41. Ryan

    I have a Late 2017 27-inch retina 5k iMac with AMD Radeon R9 M390 2048 MB graphics. Do you have a work around for this model? I tried the 8800M Series entry that worked for and earlier card in the family but it did not work.

    Like

    Reply
    1. BluebellFlora Post author

      If it’s not listed then I don’t have one I’m afraid. I rely on others posting what worked for them as I don’t have every Mac to test myself, sorry. (BTW, do you mean a late 2015 iMac?)

      Like

      Reply
  42. Frederik H.

    Hey!

    What is your opinion about trying it through boot camp? – i have an early 2015 MacBook Pro retina and nothing works for me. I tried all of your tipps and it keep getting stuck in the launcher.
    So maybe better with windows? – or is it the same problem with incompatibility?

    Thank you!

    Like

    Reply
    1. BluebellFlora Post author

      It will probably work in Windows because even though I don’t think the Intel Iris is supported, you will still be able to play after getting the unrecognised video card error. TS3 is native in Windows, it’s ‘wrapped’ using Cider for Macs which is why it doesn’t work properly.

      Like

      Reply
  43. Andrea P. (@bitbr7)

    Hello,

    First of all thank you so much for putting all of this together.
    I have an early 2015 Macbook Air (13 inch), with Intel HD Graphics 6000 1536 MB. I have followed the instructions you laid out in the fix, but I still can’t get past the blue screen with the plumbob.
    At this point, would you just recommend I give up and try to get TS4 instead? Many of the comments I see with the same model (2015 13″ macbook air) as me did not seem to get their game to work.

    Like

    Reply
  44. Elimarna

    I used your fix for the unknown error and it was brilliant, got my game working, went through the reinstall process for all my packs and then the store content. Then my game started crashing every time I tried to load clothing in CAS. I tried your fix for graphics and now I can see the water, but the map is just a grey blob and I can’t tell where lots are or anything. It’s also got my graphics settings all stuck to the lowest possible and if I try to raise them and restart my game they reset. Any suggestions?

    mid-2015 MacBook Pro 15″ – MacBookPro11,5
    AMD Radeon R9 M370X
    500 GB hard drive, 16 GB RAM

    Like

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    1. Elimarna

      Just tested it further. It’s also still crashing when I try to load clothing in CAS, so things have actually gotten worse with this fix, not better. I’m running Sierra, btw.

      Like

      Reply
    2. BluebellFlora Post author

      That’s normal with the map, there seems no way round that that I have come across unfortunately. You could try dragging the Options.ini file to the trash and then reload the game again for the low settings. You could also try editing the GraphicsRules.sgr file a bit more. Where it says:

      elseif (match("${cardVendor}", "ATI"))
      if (match("${cardName}", "*HD 29?0*") or match("${cardName}", "*HD 36?0*") or match("${cardName}", "*HD 38?0*") or match("${cardName}", "*HD 4??0*") or match("${cardName}", "*HD 5??0*") or match("${cardName}", "*Radeon 5xxx*") or match("${cardName}", "*HD 6??0*") or match("${cardName}", "*HD 7??0*") or match("${cardName}", "*Processor*") or match("${cardName}", "*V77?0*") or match("${cardName}", "*V87?0*"))

      add in or match("${cardName}", "*HD 8xxx*") after the last entry. What does it say about matched cards in the DeviceConfig.log in Documents > Electronic Arts > The Sims 3?

      Like

      Reply
  45. Jing Xie

    Hello BluebellFlora, I couldn’t find my model on the list could you help with the following config?
    Mac Pro (Late 2013)
    Processor: 3.5 GHz 6-Core Intel Xeon E5
    Memory: 12 GB 1866 MHz DDR3
    Graphics: AMD FirePro D300 2048 MB

    AMD FirePro D300:
    Chipset Model: AMD FirePro D300
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 2048 MB
    Vendor: ATI (0x1002)
    Device ID: 0x6810
    Revision ID: 0x0000
    ROM Revision: 113-C4012F-687
    Automatic Graphics Switching: Supported
    gMux Version: 4.0.11 [3.2.8]
    EFI Driver Version: 01.0B.687
    Metal: Supported

    Thank you so much~!

    Like

    Reply
      1. ashleehastulips

        Ye… but how do I fix the problem? I haven’t played on my MBP for a while, not since 2015. But when I’m trying to play it right now, I get stuck on a blue screen or the screen doesn’t even show at all! Help please?

        Like

        Reply
          1. ashleehastulips

            But also one more thing, I have expansions like Seasons, Late Night, Island Paradise, Pets, Generations, University,Showtime, and Supernatural. Is that any reasons why it doesn’t work?

            Like

  46. Ringo

    Hi Bluebell,
    I’ve been having trouble with my sims 3 for a week or so now after installing them on to my MacBook Pro, to make a long story short, my mac used to run on Yosemite, I had issues with certain expansions not coming up on the launcher and then the launcher not coming up at all, after hours of reading through forums and trying all of your tips, the only way I managed to fix it was updating to Sierra and doing a whole uninstall/reinstall, everything was where it should be and the launcher actually launched again

    Which brings us to my next issue, now that everything is working again, after hitting play in the launcher, I am stuck on the blue screen with the plumbob and cannot go any further and am desperate to fix this so I can finally play my sims games again

    My mac

    macOS Sierra
    Version 10.12.4
    MacBook Pro (13-inch, Mid 2012)
    Professor 2.5 GHz Intel Core i5
    Memory 8GB 1600 MHz DDR3
    Startup Disk Macintosh HD
    Graphics Intel HD Graphics 4000 1536 MB

    Please help me, you’re currently my only hope at this point! 😦

    Like

    Reply
  47. Ringo

    Hi Bluebell,
    Thank you for getting back to me! I did try that and still stuck on the blue plumbob screen 😦

    Like

    Reply
  48. Ringo

    Yes I did, though I’m currently not getting any unknown error messages like I did when I was on Yosemite and those instructions still didn’t fix that, just stuck on the plumbob screen /:

    Like

    Reply
  49. M

    I have an 11-inch MacBook Air from early 2014 (Model MacBookAir 6,1) with an Intel HD Graphics 5000. I was wondering if there is a fix somewhere for my mac, or if I can use one of the above fixes? I keep having the same problem – The Sims 3 loads the beginning screen but then is stuck on the blue splash screen. I’ve tried updating the game, and then reinstalling without updating it, and it still keeps having the same problem. Appreciate the help! 🙂

    Like

    Reply
  50. Grace

    Hi Bluebell! I am the proud owner of a brand-new MacBook Pro that has OS 10.12.5 (Sierra) and this is the graphics card: Intel HD Graphics 630 1536 MB. So I’m proud, but frustrated. It doesn’t want to play TS3. I have WA, Ambitions, and Generations EPs. I’m not really interested in TS4, but I had expected TS3 to work on my shiny new Mac. I even bought an external disc drive just for that purpose (since I have disks, not downloads). It gets to the starter screen but then stays black after I click Play. Any hope here?

    I saw that there is a separate issue with Ambitions, but the description of that problem says it gives an error message. Mine just stopped everything. Thanks for any help!

    Like

    Reply
  51. Camryn Sperry

    Hi! I’m having trouble because my mac isn’t listed on here. My mac is the MacBook Pro 13-inch, Late 2011. And I’m having the same problems. Can someone please help me?

    Like

    Reply
    1. BluebellFlora Post author

      If your Mac is the 2011 model then it most likely has Intel HD 3000 graphics which are supported so this article is irrelevant to you. Your issue is something else. I have covered all the main issues under the Sims 3 drop down menu items above, specifically the Unknown Error message and Packs not showing as installed.

      Like

      Reply
  52. Isabelle

    My mac seems to do this too. it will load the launcher and show the blue screen with the plumbob then gives the error “device 0 cannot run this title. your video card does not appear to support at least shader model 2.”
    My mac is an iMac 2017 with a processor of 2.3 GHz intel core i5 and a graphics card of Intel Iris Plus Graphics 640 1536 MB.
    please can you help?

    Like

    Reply
  53. Cherries

    Hey there!

    I have a Mid 2014 Retina 13″ MacBook Pro and I have followed the instructions you gave on the website with editing the specific .sgr files for my Mac model. But when I started up the game again, it is still stuck at the blue plumbob screen. Also, I am only playing the base game, not using any expansion or pack. Do you have any ideas what I should do or if I am missing anything?

    Thanks!

    Like

    Reply
  54. KELSEY

    Hey, I have an iMac Retina 4K, 21.5-inch, 2017 (model identifier iMac18,2) with the Radeon Pro 560 and got it running via skipping the launcher BUT the graphics are just awful. Do you have a fix for this? If you’ve already posted a fix for it, I couldn’t find it and I’m sorry for bothering you, if you would mind please let me know where to find it. I just want to get this game up and running nicely 🙂 Thanks so much!

    Like

    Reply
    1. BluebellFlora Post author

      Are all settings on high in game? I have the Radeon Pro 560 4Gb in my MBP and the game looks and performs great, after fixing the Unknown Error issues. I didn’t need to edit the .sgr files as even though the GPU isn’t supported it just comes up with the unrecognised video card error.

      Like

      Reply
  55. Ashlie Small

    Brilliantly and clearly explained, thank you!
    Just a little note in case it helps anyone else;
    after I completed these steps and opened up my game, it still looked godawful until I changed the screen resolution in the options menu, then suddenly, my game looked near-perfect!
    So do not fear until you have actually changed the resolution.
    Thanks again! x

    Like

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