Intel HD 6000 – fixed Graphics files for Sims 3

That pesky Intel HD 6000 chip that’s caused so many problems for Mac users attempting to play Sims 3? Well, after some testing we’ve finally managed to get it working, and I have pictures to prove it:

This Intel chip has proven to be the most difficult for users to get working and I could not have edited the GraphicsCards.sgr and GraphicsRules.sgr files successfully without zebragirls1221’s help. She has the 2015 13″ MacBook Air and after swapping information back and forth she can now successfully load and play her game. I cannot thank her enough, and neither should you when you get your game working again!

If you would like to apply this fix to your game you can download the edited files from my SimFileShare download. I have also included instructions on how to do it. All it involves is copying and pasting text from my files to yours.

Download Link –

Remember, there are two other very important fixes you will need to apply to your game if you have Ambitions/Late Night/Fast Lane/Outdoor Living:

  1. Adding the packs to the Launcher
  2. Fixing the Unknown Error message

So, after following those three sets of instructions, you should be good to go 🙂


12 thoughts on “Intel HD 6000 – fixed Graphics files for Sims 3

  1. My daughter downloaded Sims 3 to her 13″ MacBook Air (Intel 6000, running High Sierra) yesterday and has not once been able to get the base game to run. Unknown Error message. No mods or EP’s at all. Just the base game. I spent hours trying to get it to run- Installed the 1.67 patch, tried moving documents folder to desktop, bypassing the launcher, uninstalling and reinstalling, every tip I could find. Bypassing the launcher provided the most improvement – for the first time the game got far enough into loading to generate a log before service failure message. Was so excited to see this post with a potential fix. Followed instructions… no luck. Any additional advice?


      1. My deviceconfig does show found 1 matched 1. So, it seems the graphics update was successful but there is some other glitch…


        1. Not some, lots! The game has always been problematic on Macs. I don’t know which model 13″ MBA you have but High Sierra is not supported, in fact no version of macOS since 10.8 Mountain Lion has been in Sims 3. When you uninstall you need to make sure you get rid of everything Sims/Transgaming related before reinstalling. You also need to regularly purge RAM.

          Thanks for confirming the Found/Matched. At least that’s one workaround crossed off the list!


  2. I think I’m having the same issue as the above commenter. My computer is a 13″ MacBook Air from 2017 (Intel 6000, running Sierra), but since the model identifier also said MacBookAir7,2, I figured I would give this fix a shot. However, it still says “Unknown error” when I try to open it. It’s also worth noting that I couldn’t find the DeviceConfig file in the Sims 3 folder. There were a bunch of folders (ContentPatch, DCBackup, DCCache, Downloads, Exports, InstalledWorlds, Recorded Videos, Screenshots, and SigsCache) but they all appeared empty. There was also an empty file called Sims3LauncherLogFile.log. Where would the DeviceConfig file be found? Is this fix even equipped to work on my computer?

    Thanks in advance!


    1. Update: I followed the instructions to bypass the launcher and got this error message when opening the game: “Unable to start game
      Service initialization failed (0x0175dcbb)


    2. Update #2: After following the instructions to bypass the launcher, I checked for the DeviceConfig file again. This time, it was there, and all the other files were gone. It said “Found: 0, Matched: 1,” so I must have done *something* wrong, but I have no idea what it was. Any advice?

      Thanks again!


          1. It might not mean anything to you but is the most important part of editing the files as it tells the game which graphics chip you have. The files you downloaded are correct for your Mac, providing you copied and pasted the text from them into your own GraphicsCards.sgr and GraphicsRules.sgr files correctly. I have had several people testing this with the Intel HD 6000 and they are all working, including another with the exact same Mac as you. The Found:0 relates to the GraphicsCards.sgr file that should be checked first. If you like, upload your .sgr files here so I can check them –


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