If you are running macOS Sierra 10.12 on your Mac and have iCloud Drive enabled then you may be having an issue with your saves. Is the game like new again every time you start it up and all your previous progress is gone? This will be because when you set up Sierra – whether as an upgrade, brand new install, or set up a new Mac – you will have been prompted to set up iCloud Drive. If you just ploughed forwards without reading the prompts, accepting everything the setup assistant was asking you (god knows we all do!) you will have set up your iCloud preferences to move your Documents and Desktop folders to iCloud. So every time your game loads it is recreating a brand new Sims 4 user data folder because it cannot find the original.
You can get round this by going into System Preferences > iCloud > iCloud Drive then click on the Options button and uncheck the box next to Desktop & Documents Folders:
This means that your Documents folder will stay localised on your Mac and not be pushed to the cloud. Your game will then happily be able to load your previous save from your Documents > Electronic Arts > The Sims 4 folder.
The following links explain iCloud Drive in more detail:
This is the biggest Mac/Sims 3 issue at the moment, apart from the unsupported graphics cards issue which EA STILL haven’t fixed after nearly 4 years…
The Unknown Error is a magical mix of Late Night and/or Ambitions trying to be installed onto a Mac running macOS 10.11 El Capitan or 10.12 Sierra. It’s that simple. We have a thread running over at AHQ where people are posting about it and yesterday a rather super person called coreylamalva414 posted a solution which appears to actually work (go and show him some love if it works for you 💚). His instructions can be found here.
Thanks to Imay who has confirmed in the comments below that if you also have Outdoor Living and Fast Lane installed you should repeat the steps for these SPs too.
Edit – coreylamalva414 has uploaded a very helpful video to walk you through the fix:
Edit: I have to just make one thing clear here, this Unknown Error issue is very specific to El Capitan/Sierra/Late Night/Ambitions, there are plenty of other reasons why you may be getting the Unknown Error issue. If you do not have El Capitan or Sierra, or Late Night and/or Ambitions installed then please do not ask me for help on this page as it is irrelevant. There have always been issues running the game on a Mac and if you have a post-2013 Mac with unsupported Intel/AMD graphics then the game is not technically compatible so getting the game to actually run smoothly would be a miracle.
I’ve set up a couple of pages dedicated to Mac specific bugs for both Sims 3 and Sims 4. They will of course be eternal works in progress and regularly updated. If you have anything to add that I may have missed feel free to leave a comment.