This seems to affect every Mac user and has been around pretty much since the game was released. And you know what? I absolutely couldn’t care AT ALL.
IT IS A COMPLETE NON-ISSUE.
If Origin isn’t correctly tracking the amount of hours you spend playing the Sims 4, and the last time you played, then just accept it and move on. It does not affect gameplay in any way, shape or form. There are various posts that people have written over on the official games forum and AHQ regarding this and EA are aware of it.
I have a few questions for those people who are having meltdowns about this NON-ISSUE:
- Does this bug stop your game from loading?
- Does this bug cause your game to crash?
- Does this bug cause your game to freeze?
- Does this bug stop Origin from working?
- Does this bug stop Origin updating?
- Does this bug cause the game to not update?
- Does this affect your ability to play the Sims 4 in any way?
If you answered no to every single one of those questions then you need to evaluate what is important to you as a gamer. Because if it’s counting the hours you’ve played and the date you last played then I’m sorry, but you’re doing it all wrong.
Since the update to Origin (v. 10) last week which gave it a new look and moved things around some Mac Simmers are reporting that they cannot download Expansion Packs anymore. When clicking on the Download button nothing happens. The issue is currently under investigation so hopefully it will be fixed in an update soon.
Meanwhile, here’s the workaround you can use until EA fix it:
Here’s the problem – the EP is downloading fine but Origin is not automatically launching the installer so you are not getting the Copy to Clipboard option for your product code before the installation process. The installer is located in the Origin Library folder, in Application Support so it can be opened manually. However, you will need to contact Customer Support for your product codes. Here’s exactly what you need to do:
- Download the EP as usual
- Once it has finished downloading click on Origin > Preferences in the menu bar
- Now click on Installs & Saves then Browse Game Installers:
- In the Finder window that opens, open the folder with the most recent date modified then double click on the installer for the EP you have just downloaded. It will be a file type .dmg and may have the EP title and/or number in it.
- The installer will open and ask for your product code. If you have this from a disc copy that you had of the game just enter it and go through the installation procedure. If you do not have it then you will need to contact EA Customer Support who can verify your account and give you your product code to enter.
They’ve also added the link to my AHQ solution in Origin, for anyone who’s missed it:
For all you Sims 4 CC creators out there who use a Mac, no need to run Windows in Boot Camp or a VM anymore, Sims 4 Studio is now available for OS X El Capitan. It is still in beta and doesn’t have the full functionality of the Windows version yet (so maybe don’t get rid of that Windows installation just yet) but it’s still what you’ve all been crying out for for so long. Hopefully more features will be added in the future to bring it up to the same level as the Windows version. There are apparently some new features not yet added to the Windows version though, which is pretty cool.
I’m not a CC creator so have no experience of using any CC tools but I’ve seen enough posts from Mac users wanting to be able to work in OS X rather than Windows.
You can find all the information and links over on their tumblr here – http://sims4studioofficial.tumblr.com/post/149009729571/introducing-sims-4-studio-for-mac-appleseed