Sims 4 audio crackling or system freezing on Macs with M1 chip

The shiny and beautiful Mac with the M1 chip can run the Sims 4 beautifully even though the game isn’t native and requires Rosetta to run. There are two small niggles though which I’ve been a bit tardy about reporting here – sorry!

Freezing resulting in Mac restarting
I posted about this last November but just reiterating again. If you are experiencing freezing whilst playing, usually in CAS, just enable vsync in the game options at the main menu or open the Options.ini file in your Sims 4 folder using TextEdit, find the line for verticalsync and change the value to 1.

In-game audio crackle
This is pretty irritating and there doesn’t seem to be a fix apart from muting the sound. There is a thread here at Answers HQ so it’s worth subscribing to it if you want to see any updates.

17 November patch, what a mess

EA released a patch to fix the crashing issue introduced in the 11 November patch and have managed to introduce two new issues for Mac users. We currently have three potentially game breaking issues but thankfully there do appear to be workarounds for them. Please note that whilst these seem to be problems that can affect your game at any time, these threads are very specific to the November patches. Please read the links to see if your issue is one of them:

  1. Game stuck on the loading screen
    1. Link – AHQ thread here
    2. Cause – no idea
    3. Fix – right click on the game in your Origin games library and select Repair game.
  2. World select screen is blank
    1. Link – AHQ thread here
    2. Cause – could be another problem linked to the loading screen issue above.
    3. Fix – right click on the game in your Origin games library and select Repair game.
  3. Freezing and Lag
    1. Link – AHQ thread here
    2. Cause – possibly bloated saves, look in your saves folder. If you have one or more save files that is abnormally large this could be causing the issue.
    3. Fix – no 100% fix yet but try choosing Save as… when saving your game and save as a new file. If the backup saves, ending in .ver2 or a different number, are bloated try moving them to a folder on the desktop and just load the main save file.

Problems with The Sims 4 on Macs with AMD Vega GPUs

The September patch seems to be wreaking havoc on Macs with AMD Vega GPUs. Users have reported crashing, glitched graphics and system lockups when trying to play the game. The affected Macs are:

  • 2017 iMac Pro.
  • 2018 15″ MacBook Pros. Not all these models will have Vega GPUs, it was an option at point of sale.
  • 2019 15″ MacBook Pros. This was the last model before Apple changed to 16″ screens. Not all these models will have Vega GPUs, it was an option at point of sale.
  • 2019 21″ iMac 4K. Not all these models will have Vega GPUs, it was an option at point of sale.
  • 2019 27″ iMac 5K. Not all these models will have Vega GPUs, it was an option at point of sale.

You can check to see which GPU your Mac has by clicking on the Apple in the menu bar then About This Mac. For 15″ MacBook Pros click System Report then look in Graphics/Displays you will have an integrated Intel chip and a dedicated AMD GPU.

There are currently three separate threads at Answers HQ which users are posting in:

If you are experiencing this on a Mac with Vega graphics, please head to the relevant thread and click the all important Me Too button in the first post. The more Me Toos, the more likely QA are to look at it.

No concrete workaround yet although lowering your settings to all low does seem to help. Try also switching to the Sims 3 camera if you are using the Sims 4 camera.