The Sims 4 Legacy Edition ‘Initialization error at start up’ in macOS 10.13 High Sierra

Update 25/11/19 – this issue has now been fixed in the Mac Legacy Edition patch 1.58.69.1610


Mac users running High Sierra on non-Metal supported Macs are reporting that the Legacy Edition of Sims 4 will not load successfully:

Unable to start:

Initialization error at start up.

[135dec40:90f690cf:00000075:495f32a0]

If you are getting this error there are two workarounds you can try.

Option 1:
In Origin right click/CTRL click on the Sims 4 in your Games Library, select Game Properties then Advanced Launch Options and choose English from the drop down menu:

After you have successfully loaded the game in English you should be able to switch back to your native language.

Option 2:

  1. Right click on the Sims 4 in your Applications folder and select Show Package Contents. You should now see three folders and one file in the Finder window:
  2. Click on the installer.plist file once to select it, go to Edit > Copy (or CMD and C).
  3. Open the Contents folder then the Resources folder.
  4. Right click on The Sims 4 app in the Resources folder (the one with the game icon)  and select Show Package Contents again. There should just be one folder in the Finder window called Contents.
  5. Go to Edit > Paste (or CMD and V) to paste the installer.plist file you just copied into this folder. It should look like this:
  6. You should now have the installer.plist file in two locations.

Either of these workarounds should result in a game that successfully launches. Hopefully EA will release a fix soon but in the meantime this should get you back in your game.

Boxy shadows under Sim since 1.58 patch

Do you have these horrible shadows under your Sims since downloading the Discover University patch?

thanks to Ryguy2707 for the screenshot

You can get rid of them in several ways like enabling laptop mode or disabling post processing effects. My preferred method is to edit the GraphicsRules.sgr file as it does not affect any other graphics settings. You will need to apply this fix after each patch update as the file will be replaced (or until EA fix the problem):

  1. Right click on the game in your Applications folder and select Show Package Contents
  2. Navigate to the Contents folder then open the GraphicsRules.sgr file with TextEdit
  3. Hold down CMD and F to bring up the search box and enter SSAO
  4. There should be four results of SsaoEnabled that come up
  5. Make sure the value next to it is false for each instance:
    prop $ConfigGroup SsaoEnabled false
  6. Close the file, it should automatically save

They should now be gone!

Sims 4 crashes or freezes when trying to access the Gallery or Library – workaround

This issue has been quite prevalent since the August 2019 patch. We have a thread running on it over at Answers HQ here. When the user tries to access the gallery and/or their Library the game will freeze but more often than not, crash.

SimsQARobo has helpfully suggested accessing the Gallery through a web browser but there does seem to be another fix which is working, it involves trashing a game file, EAWebKit.so, which rebuilds itself after a game repair.

Wordaround:

  1. Right click on the Sims 4 in your Applications folder and select Show Package Contents
  2. Navigate to Contents > Frameworks
  3. Drag the EAWebKit.so file to the Trash
  4. Open Origin, right click on the game in your Games Library and select Repair Game

The file will be recreated after the repair and you should now be able to access the Gallery and your Library again.