Category Archives: Mac bugs

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Mac ‘Initialization error at start up’ since patch 1.24

Patch 1.24.102.1220 has been released but lots of Mac users are reporting that their games will not load. They are getting the following error message –

initializationerror

Initialization error at start up.

[135dec40:a69d8f94:00000069:00000000]

The numbers in bold uniquely identify this issue. EA are aware of it and hopefully addressing it. In the meantime the workaround is to simply press any key to skip through the intro videos. There are main threads for this over at AHQ and the officials:

http://forums.thesims.com/en_US/discussion/903122/crashing-after-latest-patch-fixed

http://answers.ea.com/t5/The-Sims-Mac/Mac-Initialization-error-at-startup-135dec40-a69d8f94-00000000/m-p/5657517#U5657517

Edit – that was quick! EA have already released an update to fix the issue (28/10/16) 😀

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Origin

Sims 3 packs not downloading in Origin

Since the update to Origin (v. 10) last week which gave it a new look and moved things around some Mac Simmers are reporting that they cannot download Expansion Packs anymore. When clicking on the Download button nothing happens. The issue is currently under investigation so hopefully it will be fixed in an update soon.

Meanwhile, here’s the workaround you can use until EA fix it:

Here’s the problem – the EP is downloading fine but Origin is not automatically launching the installer so you are not getting the Copy to Clipboard option for your product code before the installation process. The installer is located in the Origin Library folder, in Application Support so it can be opened manually. However, you will need to contact Customer Support for your product codes. Here’s exactly what you need to do:

  1. Download the EP as usual
  2. Once it has finished downloading click on Origin > Preferences in the menu bar
  3. Now click on Installs & Saves then Browse Game Installersorigin-downloads
  4. In the Finder window that opens, open the folder with the most recent date modified then double click on the installer for the EP you have just downloaded. It will be a file type .dmg and may have the EP title and/or number in it.
  5. The installer will open and ask for your product code. If you have this from a disc copy that you had of the game just enter it and go through the installation procedure. If you do not have it then you will need to contact EA Customer Support who can verify your account and give you your product code to enter.

They’ve also added the link to my AHQ solution in Origin, for anyone who’s missed it:

origin-sims-3-downloads

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Sims 4 will not close and Force Quit doesn’t work either

This seems to be an emerging issue for Mac users since the June patch – the Sims 4 will not close properly when exiting out of the game. The game will appear to close but will still be running in the background. Using Force Quit does nothing and using Activity Monitor to quit processes doesn’t work either.

If you are suffering from this issue PLEASE post in this thread. The more info obtained the more likely we can come up with a fix.

Thanks 🙂