Sims 4 Lion users – do not update your game

The upcoming patch on 3rd October will no longer support macOS 10.7 Lion. If you are running Lion do not update your game and make sure you turn off automatic updates now. If you update you will not be able to roll back to a previous patch level so your game will be unplayable. EA_David has posted this statement in the Sims Mac forum at Answers HQ.

How to turn off automatic updates in Origin:

  1. Click on Origin in the menu bar then Preferences, or click on your account in the bottom left corner of the Origin client window then Application Settings:
  2. Make sure you are under the Application section and scroll down to Client Update. Turn off Automatic Updates so it looks like this:
  3. You can apply Origin updates but make sure Automatic Updates are disabled after each update. I also have a slightly more in-depth article here about updates.
  4. If you have to reset Origin make sure you disable automatic updates in the log in screen:

Unfortunately this means that Realm of Magic is the last pack Lion users will be able to play as any subsequent packs will need the game to be updated. The obvious workaround to this is to update your Mac to a later version of macOS which you can do through the Mac App Store.

Feel free to ask any questions below. The following related articles may also be of interest:

Installing  macOS on an external drive
Sims 4 minimum and recommended system requirements
Disabling Origin automatic updates and startup
Resetting Origin
Fix for ActivationUI 32-bit file
ActivationUI fix rolled back due to Lion issues

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Origin ‘Permission Helper Tool’ error – EA are requesting information

EA are requesting information from Mac users experiencing the Permission Helper Tool error that has been around since Origin was launched for macOS:

This error is down to incorrect permissions on the user’s Mac in relation to the installation of Origin and there is no apparent fix at the moment for those suffering from it.

If you are experiencing this issue please do the following:

  1. Download and run the script from EA – https://download.dm.origin.com/download/Origin+Installation+Troubleshooter.app.zip
  2. Go to this thread at Answers HQ, login with your EA account/Origin account details, post a new comment and attach the .txt file generated by the script to your post. For good measure please tag me, EA_Jason or EA_Tom in your post by putting @ and then typing our names.

You will see the following dialog box with instructions when you double click the script to run it:

Disabling Origin in-game is the way forward

EA_Tom over at Answers HQ has posted that Origin in-game will no longer function in Mojave. This is due to the increased functionality in the macOS System Integrity Protection.  Tom’s post is here and you should definitely go and read it – https://answers.ea.com/t5/The-Sims-Mac/Origin-In-Game-and-the-macOS-Mojave-Update/m-p/7053780#M14299

There are detailed instructions in the post on how to bypass System Integrity Protection in order to get Origin in-game to work. If you decide to do this you MUST re-enable it again immediately after closing Origin. This OS feature is an integral part of your Mac security. Disabling and re-enabling it requires restarting your Mac.

For the record, I won’t be doing this and will simply have Origin in-game disabled (as I do now). My suggestion would be not to do it either as it can seriously compromise the security of your Mac. Google disabling System Integrity Protection if you want more opinion.