Origin ‘Permission Helper Tool’ error – EA are requesting information

EA are requesting information from Mac users experiencing the Permission Helper Tool error that has been around since Origin was launched for macOS:

This error is down to incorrect permissions on the user’s Mac in relation to the installation of Origin and there is no apparent fix at the moment for those suffering from it.

If you are experiencing this issue please do the following:

  1. Download and run the script from EA – https://download.dm.origin.com/download/Origin+Installation+Troubleshooter.app.zip
  2. Go to this thread at Answers HQ, login with your EA account/Origin account details, post a new comment and attach the .txt file generated by the script to your post. For good measure please tag me, EA_Jason or EA_Tom in your post by putting @ and then typing our names.

You will see the following dialog box with instructions when you double click the script to run it:

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Disabling Origin in-game is the way forward

EA_Tom over at Answers HQ has posted that Origin in-game will no longer function in Mojave. This is due to the increased functionality in the macOS System Integrity Protection.  Tom’s post is here and you should definitely go and read it – https://answers.ea.com/t5/The-Sims-Mac/Origin-In-Game-and-the-macOS-Mojave-Update/m-p/7053780#M14299

There are detailed instructions in the post on how to bypass System Integrity Protection in order to get Origin in-game to work. If you decide to do this you MUST re-enable it again immediately after closing Origin. This OS feature is an integral part of your Mac security. Disabling and re-enabling it requires restarting your Mac.

For the record, I won’t be doing this and will simply have Origin in-game disabled (as I do now). My suggestion would be not to do it either as it can seriously compromise the security of your Mac. Google disabling System Integrity Protection if you want more opinion.

Origin Access and Origin access Premier for Mac

Just a quick reminder because EA have recently launched Origin Access Premier – as of today, 1st August 2018, neither Origin Access nor Origin Access Premier are available for macOS.

You will need to Boot Camp your Mac and run Windows if you would like to take full advantage of these services. You will get a warning window if you try to purchase Origin Access on a Mac:

So if you don’t want to be charged, don’t click on the Join Anyway button!