Origin legacy version no longer available

EA_Mai has announced that from 14 January 2020 the legacy version of Origin will no longer work. Users must be running the latest version to be able to play their games.  In a nutshell:

  • You must be running macOS 10.9 Mavericks or higher to run the current version of Origin.
  • Games in your Origin games library will still be available but you will not be able to play them unless you upgrade to Mavericks or higher.
  • Mac users running 10.7 Lion will no longer be able to run Origin or play any games requiring Origin such as Sims 4. If your Mac cannot upgrade past Lion your only option is to buy a new computer. Macs which cannot upgrade past Lion:
    • Late 2006 15″ and 17″ MacBook Pro and earlier
    • Early 2008 MacBook Air
    • White MacBooks
    • White iMacs
    • Mid-2007 Mac mini and earlier

If your Mac is not listed above you will be able to upgrade it to Mavericks or later. To upgrade to a later version of macOS open the App Store and search for Apple.

Origin ‘Permission Helper Tool’ error – EA are requesting information

EA are requesting information from Mac users experiencing the Permission Helper Tool error that has been around since Origin was launched for macOS:

This error is down to incorrect permissions on the user’s Mac in relation to the installation of Origin and there is no apparent fix at the moment for those suffering from it.

If you are experiencing this issue please do the following:

  1. Download and run the script from EA – https://download.dm.origin.com/download/Origin+Installation+Troubleshooter.app.zip
  2. Go to this thread at Answers HQ, login with your EA account/Origin account details, post a new comment and attach the .txt file generated by the script to your post. For good measure please tag me, EA_Jason or EA_Tom in your post by putting @ and then typing our names.

You will see the following dialog box with instructions when you double click the script to run it:

Disabling Origin in-game is the way forward

EA_Tom over at Answers HQ has posted that Origin in-game will no longer function in Mojave. This is due to the increased functionality in the macOS System Integrity Protection.  Tom’s post is here and you should definitely go and read it – https://answers.ea.com/t5/The-Sims-Mac/Origin-In-Game-and-the-macOS-Mojave-Update/m-p/7053780#M14299

There are detailed instructions in the post on how to bypass System Integrity Protection in order to get Origin in-game to work. If you decide to do this you MUST re-enable it again immediately after closing Origin. This OS feature is an integral part of your Mac security. Disabling and re-enabling it requires restarting your Mac.

For the record, I won’t be doing this and will simply have Origin in-game disabled (as I do now). My suggestion would be not to do it either as it can seriously compromise the security of your Mac. Google disabling System Integrity Protection if you want more opinion.