PC: 188.8.131.520/Mac: 184.108.40.2060 has just been released with various bug fixes, none of which seem to address the multitude of Mac specific bugs starting to pile up.
If you’re on a Mac and no longer experiencing one or more of these issues please let me know so I can feel slightly happier that we’re not seemingly being overlooked again:
- Cannot run the game in macOS 10.11 El Capitan
- Cannot run the game in macOS 10.12 Sierra with AMD GPUs
- Static type lines across game screen
- Lines appearing over UI at bottom of the screen
- First Person View off centre
- Glitchy UI (not attributed to Mods)
- Shadow line following your Sim indoors
- Black square shadow under Sim
1 & 2 – are game breakers unless you update your version of macOS through the Mac App Store.
3 – may be fixed by turning off Edge Smoothing.
4 – can be fixed by playing in windowed mode.
5 – can be fixed by disabling Retina display in the in-game graphics options
6 – can be fixed by not skipping through the loading screens when launching the game
7 – no fix
8 – can be fixed by editing the GraphicsRules.sgr file (follow link above)
If you are running macOS Sierra 10.12 or later and have iCloud Drive enabled then you may be having an issue with your saves. Is the game like new again every time you start it up and all your previous progress is gone? If so then iCloud has been set to move your Documents and Desktop folders to iCloud. Even though your Documents folder is being stored in the cloud, your Mac is also storing a copy locally so your game will keep loading your saves. If you have Optimise Mac Storage enabled in the System Preferences > iCloud settings, iCloud will store your Documents folder in the cloud where your game will not look for it when your internal storage starts filling up. So every time your game loads it is recreating a brand new Sims 4 user data folder because it cannot find the original.
You can get round this by freeing up space on your Mac so it starts storing the files locally again:
- Open System Preferences > iCloud > iCloud Drive then click on the Options button and uncheck the box next to Desktop & Documents Folder.
- Disable Optimise Mac Storage so files are not automatically moved to the cloud when internal storage is getting full.
This means that your Documents folder will stay localised on your Mac and not be pushed to the cloud. Your game will then happily be able to load your previous save from your Documents > Electronic Arts > The Sims 4 folder.
If you have general space issues you can store your Sims 4 folder externally or in the cloud using alternate methods.
For issues with CC and Mods not appearing in-game the same instructions apply. There can also be other reasons which you can find here.
The following links explain iCloud Drive in more detail, including how to save your Documents folder contents back onto your Mac:
Understanding Desktop and Documents Folder Syncing
Only applicable to the 32-bit version of the Sims 3
This is the biggest Mac/Sims 3 issue at the moment, apart from the unsupported graphics cards issue which EA STILL haven’t fixed after nearly 4 years…
The Unknown Error is a magical mix of Late Night/Ambitions/Fast Lane/Outdoor Living trying to be installed onto a Mac running macOS 10.11 El Capitan, 10.12 Sierra or 10.13 High Sierra. It’s that simple. We have a thread running over at AHQ where people are posting about it and yesterday a rather super person called corey_0414 posted a solution which appears to actually work (go and show him some love if it works for you 💚). His instructions can be found here. You will also need to check that these packs are showing in your Applications > The Sims 3 folder, if not then follow this guide on moving the relevant files.
Edit – corey_0414 has uploaded a very helpful video to walk you through the fix:
Edit: I have to just make one thing clear here, this Unknown Error issue is very specific to El Capitan/Sierra/High Sierra/Late Night/Ambitions/Fast Lane/Outdoor Living, there are plenty of other reasons why you may be getting the Unknown Error issue. If you do not have one of these operating systems or packs installed then please do not ask me for help on this page as it is irrelevant. There have always been issues running the game on a Mac and if you have a post-2013 Mac with unsupported Intel/AMD graphics then the game is not technically compatible so getting the game to actually run smoothly would be a miracle.