Crashing caused by Origin avatar

This article relates to a specific Category ID in the lastCrash report. These IDs can change after a patch. Patch number and relevant Category ID are clearly listed below.

Patch, Category ID 0xf1f9a0

Of course, there are many reasons why the game can crash – out of date CC/Mods, corrupted save, gameplay bug, low spec. machine, Origin in-game enabled, lots of different reasons. One of the current reasons since the December patch is down to the user’s Origin avatar. We have had this before but it was fixed a few months ago. It is also a common cause of Gallery crashes for Mac users.

If you have a lastCrash.txt file in your Documents > Electronic Arts > Sims 4 folder open it up using TextEdit and look for the category ID. If it is the same ID as above it means your crashing is caused by your Origin avatar.

To fix it open Origin, click on your profile in the bottom left corner then click on the orange button saying Edit on next to your profile image in the main window. In the browser window that opens click on your profile picture and choose a new avatar. You can upload your own or choose one from the avatar gallery.

Once you have changed it quit Origin and restart and you should be good to go.

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