Sims 3 issue connecting to server – Workaround

Update 16/10/18
We have an unofficial workaround for this issue now. The problem is caused by a Windows file, paul.dll, buried inside the Cider installation of the base game. I copied over the dll file from an install on an old Mac into the new installation and the game successfully loaded without any server connection issues. It’s with BIG thanks to a fellow Hero at AHQ, Henalexandre, for this workaround as he posted of another user on the French forums who was experiencing the same issue and figured out what was causing it. That user was beerxced79000 and you can find his thread here (go give him some XP, he’s amazing).

If you would like to do the workaround you need to download my paul.dll file from here and replace your existing one with it. To get to the file:

  1. Go into Applications > The Sims 3, right click on the Sims 3 base game icon and select Show Package Contents from the menu that appears.
  2. Navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin > Packs > TS3 where you should see four files.
  3. Trash the paul.dll file in that TS3 folder and drag my file into there from your Downloads folder.

PLEASE bear in mind that this fix is unofficial. Hopefully EA are working on an official fix 🙂 BIG thanks to puzzlezaddict who, thousands of miles away, spent last night testing this issue with me 💚


A new issue that’s arisen in the last few days with Sims 3 on macOS. The game will not load as it cannot connect to a server. This only affects new installs of the game. If you already have the game installed then you will not run into this specific issue.

You may also get multiple app icons bouncing away in the Dock:

At the moment we have no workaround but if you are suffering from this, PLEASE post in this thread at AHQ and click the Me Too button in the opening post – https://answers.ea.com/t5/The-Sims-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/m-p/7104362

I don’t believe this is a user issue, it seems like an issue on EA’s end so we need to make them aware.

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Origin Access and Origin access Premier for Mac

Just a quick reminder because EA have recently launched Origin Access Premier – as of today, 1st August 2018, neither Origin Access nor Origin Access Premier are available for macOS.

You will need to Boot Camp your Mac and run Windows if you would like to take full advantage of these services. You will get a warning window if you try to purchase Origin Access on a Mac:

So if you don’t want to be charged, don’t click on the Join Anyway button!

EA Game Changers ruining the surprises?

Seasons is probably the most hotly anticipated pack for the Sims 4, and rightly so. It’s one of the most loved features in the previous versions of the Sims franchise and adds a wealth of new opportunities and visuals to your game. Speculation has been rife since it was announced and the communities have been full of excited Simmers watching EA’s carefully choreographed screenshot and video releases. The EA Game Changers have also been fulfilling their duties by regularly tweeting/facebooking/youtubing/twitching their excitement and whipping up the crowds into a frenzied mass of weather related joyfulness. But is it going just a bit too far?

Ever since the game changers have been allowed to post their experiences of the game, pre-release, I’m not sure there’s anything we don’t know about the pack, and that takes the shine off it. It seems like there’s a competition as to who can get the most information out in the public domain and as quickly as possible. Some of us still like surprises and don’t want to know everything before we can get our hands on the EP. The thunder and lightning  won’t have such a wow factor because they’ve been plastered all over social media, the blizzards won’t be new and exciting, we’ve already had countless screenshots of the scarecrow and sprinkler, and every single possible compilation of clothes in CAS has been exhausted. I want to be able to go onto the social media platform of my choice and not be bombarded with spoilers. Phantom summed it up beautifully here:

For the record, I was lucky enough to play Seasons at EA Play, and I loved it, but I was careful to not over-expose myself to every single new feature in the pack. In fact, I spent most of the time playing around with the glass roofs which came in the free game update this week 😛