EA drops support for OpenGL and goes with Metal for the Sims 4

EA Mai announced today that from June 2019 EA will no longer support OpenGL for the Sims 4, instead they will be upgrading the game to support Metal on compatible Macs. For those using a Mac that doesn’t support Metal, you will still be able to play the base game and all packs up to and including StrangerVille (all releases to February 2019) but will need to download and install a new legacy edition of the game which will be made available in June. Some important things to note about the Sims 4: Legacy Edition:

  • It will not receive any bug fixes
  • It will not receive any new content
  • The Gallery and social integrations within the game will no longer function
  • It will not be possible to add any further Expansion/Game/Stuff Packs to the game released after February 2019
  • Your installed game will not be automatically upgraded to the legacy edition if you are using a Mac without Metal support
  • Your saved games can be transferred to the legacy edition, EA will provide further instructions on how to do this nearer the time

Apple have a page on their website explaining Metal and listing supported Macs. They also have a page on their Developer site explaining it in more depth.

The following Macs all support Metal:

To find out which exact model Mac you have click on the Apple in the menu bar then About This Mac. If you’re unsure about your Mac, leave a comment below 🙂

This is great news from EA and should improve game performance for all those with supported Macs. Metal enables the CPU (processor) and GPU (graphics processing unit) to work together more efficiently to improve overall performance when playing games.

One last thing, you can ignore the other announcement made about EA dropping support for 32-bit for PC. The Sims 4 has only ever been 64-bit for macOS.

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Sims 3 issue connecting to server – Workaround

Update 17/10/18
Puzzlezaddict has discovered that a working dll file is already hidden away in the base game files, see her accepted solution (second post, page 1) in the AHQ thread.

Update 16/10/18
We have an unofficial workaround for this issue now. The problem is caused by a Windows file, paul.dll, buried inside the Cider installation of the base game. I copied over the dll file from an install on an old Mac into the new installation and the game successfully loaded without any server connection issues. It’s with BIG thanks to a fellow Hero at AHQ, Henalexandre, for this workaround as he posted of another user on the French forums who was experiencing the same issue and figured out what was causing it. That user was beerxced79000 and you can find his thread here (go give him some XP, he’s amazing).

If you would like to do the workaround you need to download my paul.dll file from here and replace your existing one with it. To get to the file:

  1. Go into Applications > The Sims 3, right click on the Sims 3 base game icon and select Show Package Contents from the menu that appears.
  2. Navigate to Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Game > Bin > Packs > TS3 where you should see four files.
  3. Trash the paul.dll file in that TS3 folder and drag my file into there from your Downloads folder.

PLEASE bear in mind that this fix is unofficial. Hopefully EA are working on an official fix 🙂 BIG thanks to puzzlezaddict who, thousands of miles away, spent last night testing this issue with me 💚


A new issue that’s arisen in the last few days with Sims 3 on macOS. The game will not load as it cannot connect to a server. This only affects new installs of the game. If you already have the game installed then you will not run into this specific issue.

You may also get multiple app icons bouncing away in the Dock:

At the moment we have no workaround but if you are suffering from this, PLEASE post in this thread at AHQ and click the Me Too button in the opening post – https://answers.ea.com/t5/The-Sims-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/m-p/7104362

I don’t believe this is a user issue, it seems like an issue on EA’s end so we need to make them aware.

Origin Access and Origin access Premier for Mac

Just a quick reminder because EA have recently launched Origin Access Premier – as of today, 1st August 2018, neither Origin Access nor Origin Access Premier are available for macOS.

You will need to Boot Camp your Mac and run Windows if you would like to take full advantage of these services. You will get a warning window if you try to purchase Origin Access on a Mac:

So if you don’t want to be charged, don’t click on the Join Anyway button!